We continue to support our Auckland customers whose homes were damaged during the January floods.

We are rehousing all our customers who are unable to return to their homes because of flood damage, and working quickly to plan and prioritise repairs. However, this process will take some time.

We are in the process of offering alternative homes to more than 250 impacted customers. These offers are being made to customers whose homes are considered uninhabitable, customers who are vulnerable, or who cannot remain safely in their homes while we undertake repairs.

We have assessed about 650 flood damaged homes across Auckland as needing repairs.

Work we’re focussing on

Planning and scoping repair of damaged homes

Most of the Kāinga Ora homes damaged during the January floods are safe to occupy. We have made the decision to remove rather than repair a small number of homes across Auckland.

For the remaining homes, customers are being offered rehousing, or where it makes sense, are staying put while repairs are planned and carried out.

For homes with less extensive damage, repair scoping has already been completed and repairs will begin soon. For more extensive or complicated damage, our maintenance partners are doing detailed scoping of the damage and planning how and when to carry out repairs – especially where the customers may need to temporarily stay somewhere else as repair work is carried out.

Support for customers

We continue to support our Auckland customers whose homes have been damaged in the floods.

Since the floods, we’ve connected with our customers to check they’re OK, and worked to connect them with support services.

We’re updating our customers regularly as we work our way through the repairs.


Page updated: 8 March 2023