Advocating on behalf of customers
If you plan to advocate on behalf of a Kāinga Ora tenant, you will need their permission before we can discuss their situation with you.
Advice for advocates
Permission can be given by the customer:
over the phone for example to a housing advisor at the Customer Services Centre. This is the fastest way to get permission and is the best channel to use for both routine and urgent enquiries.
in person, for example if you are attending a scheduled meeting with an applicant or tenant
in writing, for example if you need to talk to us at a time when the customer cannot be available. This is best suited to non-routine, non-urgent enquiries. Ask the customer to complete and sign this appointment of an agent/representative [PDF, 257 KB] form, which can then be scanned and emailed with details of the query to firstname.lastname@example.org. We'll aim to respond within two working days.
Page updated: 4 July 2023