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Displaying 1 - 10 results of 716 for "Tenants complaint "

  • Contact us

    experience or see Kāinga Ora staff, tenants or contractors acting or conducting themselves inapporapriately then you can report it to our Integrity team. Examples

  • Provide feedback or a complaint

    We expect Kāinga Ora tenants to be good neighbours and the communities they live in to be enjoyable places to live – and most of them are. range of ways you can get in touch with us - you can find these under  Contact us . If you would like to make a complaint online you can use our Feedback and

  • Our approach to disruptive behaviour

    We’re committed to being a good landlord. Part of this means getting the right balance between our responsibilities to our tenants – some of whom experience a range of challenges – and ensuring the quiet enjoyment of others in the community. when we need to, and not offer them another home. We will still work to understand what is driving disruptive behaviour and we are continuing to refer tenants to

  • Being a good neighbour

    Being a good neighbour is an important part of living in your community. We encourage all our tenants to act as good neighbours. We work hard to support you as a tenant and provide you with a stable home. In return, we expect you to be a good tenant and neighbour. To help support

  • Kāinga Ora tackles rent debt

    As part of its reset, Kāinga Ora is changing its approach to managing rent debt to speed up repayment and address some historic issues. Chief Executive Matt Crockett outlines the changes that are being made and the reasons for them. Over the past 12 months, our frontline teams have been working with tenants to reduce their rent debt. This has resulted in total rent debt falling from $21.6

  • Responses to OIA requests

    This page provides responses to selected Official Information Act (OIA) requests. This includes OIA's on topics of public interest and/or useful research purposes. new builds underway [PDF, 376 KB] 31 January - Complaints against tenants [PDF, 267 KB]

  • Our role as a landlord

    We care about both the quality of our homes and the wellbeing of the 190,000 people living within them – of which around 40% are children and young people.  As a social housing landlord, we work hard to support our tenants and provide them with a warm, dry, home that meets their needs. This also means connecting

  • Our tenants

    If you are a Kāinga Ora tenant, this section is for you.

  • Kāinga Ora purchases Nelson City Council social housing properties

    Nelson City Council has sold its social housing portfolio to Kāinga Ora in an agreement both believe will help stimulate a wider range of housing options in that region. Kāinga Ora will take over management of the council’s 142 properties and their tenants as a result of the deal. Much of the sale proceeds will be invested into

  • Wellbeing checks well received

    We know it has been a confusing and possibly upsetting time for our tenants and their whānau, with the change to a Level 4 Alert as a result of COVID-19 so we’re reaching out to check in on them. closed, our teams are working remotely to support our tenants and their whānau. Across New Zealand, Tenancy Managers are calling our tenants to check in, have