Being a good neighbour is an important part of living in your community. We encourage all our tenants to act as good neighbours.

Watch below for what’s good to know about building a community with your neighbours.

A good neighbour is:

  • considerate – respects people’s rights and privacy
  • tolerant – understands that people have different ways of doing things and that is okay
  • concerned – notices when something is wrong and does something about it
  • responsible – for the actions of their families, guests and pets

We ask that you:

  • talk things over when there are problems, listen to other people’s points of view, and try to come to an agreement that works for everyone
  • keep an eye on neighbours’ properties when they are away and report any suspicious activity
  • keep the noise coming from your place (music, parties, alarms, dogs, cars and so on) at a reasonable level, particularly at night
  • be tolerant of neighbours’ children playing outside
  • keep shared driveways clear
  • keep your section tidy.

Sorting out problems

Even if you usually get on well with your neighbours, there may be times when you disagree. First try speaking to your neighbour, as you may find most problems can be solved with a good chat.

Sometimes problems can’t be resolved by talking. If that happens, start writing down the details, including what happens and when it happens. This can help make it clear what is going on. Your notes will also be useful if you need to take the matter further.

Sometimes you may need to ask for help to solve problems:

  • If you think someone is in physical danger, particularly children, call the police immediately on 111.
    • 111 is the emergency number for Police, Fire and Ambulance.
    • 105 is the number for Police non-emergencies.
  • If you have problems with loud noise, you may wish to call the Noise Control Office at your local council.
  • If you have problems with dogs, you may wish to call the Animal Control Office at your local council.

If you do report a problem to the authorities, please also give us a call on 0800 801 601 to let us know about the issue.

What can Kāinga Ora do?

As we have a responsibility to our community, so we take action if someone interfers with the peace, comfort, privacy or safety of those living nearby.

Contact us if you need help with problems in your neighbourhood. We will work with you and anyone else involved to resolve the issue.

Page updated: 4 July 2023