This section covers everything you need to know about renting a home from us including:

  • different ways to pay your rent,
  • what to do if your home needs repairs, and
  • what you can expect from us as your landlord.

Close to Home

Close to Home is a tenants newsletter supported by Housing New Zealand. Read about local communities, recipes, tips, advice and staying safe around the home.

Read the latest Close to Home newsletter(external link)

Tenancy agreement

It’s important that our public housing customers understand their tenancy responsibilities.


Find out how to make sure rent payments are as easy as possible. We are here to help you.

Maintaining your home

Maintaining your Kāinga Ora home, modifying a home for disability and tradespeople visiting your home.

Visits and access

Sometimes your home will need repairs. See what we can do for you and what you might be able to do yourself.

Being a good neighbour

Being a good neighbour is an important part of living in your community. We encourage all our customers to act as good neighbours.

Having a pet

Kāinga Ora is a pet friendly landlord. Pets can be great companions and getting a pet (or keeping the one you may already have) is important to you.

Moving Out

There are many reasons you may want to move to another home. If you want to move, call us to talk about your situation, your housing needs and what housing options you may have.

Change in circumstance

A change in your living arrangements or income could affect your place on the social housing register and your eligibility for income-related rent.

KO114 Accessibility Invite v1c Accessibility at Kāinga Ora

With our Accessibility Policy, we have committed to ensuring that at least 15% of the new homes we are building across the country meet universal design standards, and the rest meet as many of these universal design standards as possible.


MyKāingaOra is an online way for our customers to check their accounts, rent balances, maintenance requests and so much more - very much like MyMSD and MyIR.