Tenancy agreement

Under the Residential Tenancies Act, all tenancies entered into after 1 December 1996 must have a written Tenancy Agreement.

Tenancy reviews for public housing tenants

The Government has announced it is making more public housing tenants exempt from tenancy reviews.


Find out how to make sure rent payments are as easy as possible. We are here to help you.

Maintaining your home

Maintaining your Kāinga Ora home, modifying a home for disability and tradespeople visiting your home.

Repairs to my property

Sometimes your home or flat will need repairs. What we can do for you and what you might be able to do yourself.


Sometimes your home or flat will need repairs. See what we can do for you and what you might be able to do yourself.

Being a good neighbour

Being a good neighbour is an important part of living in your community. We encourage all our tenants to act as good neighbours.

Having a pet

Kāinga Ora is a pet friendly landlord. Pets can be great companions and getting a pet (or keeping the one you may already have) is important to you.

Moving Out

There are many reasons you may want to move to another home. If you want to move, call us to talk about your situation, your housing needs and what housing options you may have.

Change in circumstance

A change in your living arrangements or income could affect your place on the social housing register and your eligibility for income-related rent.

Kāinga Ora’s Accessibility Policy

With our new Accessibility Policy, we have committed to ensuring that at least 15% of the new homes we are building across the country meet universal design standards, and the rest meet as many of these universal design standards as possible.


MyKāingaOra is an online way for our tenants to check their accounts, rent balances, maintenance requests and so much more - very much like MyMSD and MyIR.