Tenancy agreement

It’s important that our public housing customers understand their tenancy responsibilities.

Supporting you in your home

We’re here to support you and your whānau in your Kāinga Ora home with a genuine focus on wellbeing.


Find out how to make sure rent payments are as easy as possible. We are here to help you.

Maintaining your home

Maintaining your Kāinga Ora home, modifying a home for disability and tradespeople visiting your home.

Visits and access

Sometimes your home will need repairs. See what we can do for you and what you might be able to do yourself.

Being a good neighbour

Being a good neighbour is an important part of living in your community. We encourage all our customers to act as good neighbours.

Having a pet

Kāinga Ora is a pet friendly landlord. Pets can be great companions and getting a pet (or keeping the one you may already have) is important to you.

Moving Out

There are many reasons you may want to move to another home. If you want to move, call us to talk about your situation, your housing needs and what housing options you may have.

Change in circumstance

A change in your living arrangements or income could affect your place on the social housing register and your eligibility for income-related rent.


MyKāingaOra is an online way for our customers to check their accounts, rent balances, maintenance requests and so much more - very much like MyMSD and MyIR.

Eleanor IMG 0199 1 Close to Home tenant newsletter

Close to Home is a tenant newsletter supported by Kāinga Ora. Read about local communities, recipes, tips, advice and staying safe around the home.

Tenants' choice to return

To meet growing demand for warm, dry state houses, Kāinga Ora is building thousands of new homes on land we own. Before we can start though, we often have to rehouse tenants into another home to make way for redevelopment.