Our Tenants Health and Safety
The health and safety of our tenants, maintenance contractors and visitors to our properties is important to us.
As landlords, we’re required to provide and maintain our properties in a reasonable state of repair and ensure we comply with the Health and Safety Act. We take these requirements seriously, and work hard to ensure our properties are safe, clean and tidy, and that smoke alarms are working when our tenants move in.
We also carry out all urgent health and safety repairs within four hours of them being reported to us, and urgent non health or safety repairs within 10 working days.
You can help by keeping your property clutter-free inside and out, well ventilated and dry and by letting us know if fire alarms aren’t working or something needs to be repaired. Simply call us on 0800 801 601.
Simple activities like cooking, showering and hanging your washing inside can cause this build up of unhealthy moisture. The good news is that it’s easy to get rid of.
Ensure your home is safe and sound by using smoke alarms and other tips around fire safety.
Get to know the people in your neighbourhood. It is a good idea to join a Neighbourhood Support Group.
Some of our older houses were built with asbestos products and/or painted with lead-based paint. These products are quite safe if they are in good condition.
Mould is a common household problem caused by the presence of moisture in poorly ventilated areas.
We care about the safety of our tenants and want to do what we can to prevent young children from being run over and hurt in our homes’ driveways.
Emergencies can happen anywhere, any time and without warning. Make sure you and the people you care about are ready to get through by knowing the different ways to stay informed.
Here’s a list of some of the services that are available in New Zealand offering support, information and help.
The way we manage methamphetamine contamination in our homes has changed and will continue to change as we develop new and better ways to support people.