Customer Support Centre holiday hours
25 - 28 December and 1 - 2 January 2025 - Urgent enquiries only
29 - 31 December and 3 January 2025 onwards - Normal service hours

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Gagana Samoa | Samoan
Lea Faka Tonga | Tongan
简体中文 | Chinese (Simplified)

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English
Te reo Māori
Gagana Samoa | Samoan
Lea Faka Tonga | Tongan
简体中文 | Chinese (Simplified)

Tenants and communities
Social housing and build programme
Home ownership
Partnering with us
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Tenants and communities
Our tenants

Our role as a landlord

Tenancy agreement

Supporting you in your home

Being a good neighbour

Paying your rent

Budgeting tips

Maintaining your home

Inspections

Having a pet

Moving out

Change in circumstance

Advocating on behalf of tenants
Tenants health and safety

Keeping your home healthy

Our Programmes

Fire safety

Mould and pest control

Keeping your home secure

Poisons, asbestos and lead-based paint

Our driveway safety programme

Emergency and disaster preparedness

National support services

Managing methamphetamine contamination in our homes

Solar panels on your home
Renting a home
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Our neighbours

Provide feedback or a complaint

Ground issues, trees and storm damage

Drainage and easements

Fences

Illegal structures and unauthorised alterations

Consents, land sales and public works
Social housing and build programme
Our approach

Building through the Housing Delivery System

Building climate resilient homes and communities

Minimising construction waste

Renewable energy

Consentium – Building Consent Authority

Accessibility at Kāinga Ora
Our build programme

Delivering new and improved state housing

Social housing developments

Urban development large-scale projects

Transforming how we maintain and care for our homes

Housing styles
Selling Kāinga Ora properties
Partnering with us

Supplying goods and services to us

Supported Housing

Keeping the community informed

Specified Development Projects
Development and Construction Matters bulletin
Home ownership
KiwiSaver first-home withdrawal
First Home Decision Tool
Guide to buying a home
First Home Loan
Kāinga Whenua
Tenant home ownership
Home ownership resources
Partnering with us
Media Centre
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Kāinga Ora

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General Enquiries

Freephone 0800 801 601
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Our Customer Support Centre provides on-the-spot responses for all enquiries 8am to 6.30pm, Monday to Friday and 24/7 for urgent calls.

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