The Official Information Act 1982 (OIA) allows you to make a request for official information held by New Zealand public service agencies, including Kāinga Ora.

Official information is any information held by a public service agency, a Minister of the Crown and an organisation. It includes, but is not limited to, written documents (including briefings and reports) correspondence (including emails) video and audio recordings and data.

Before making a request

We encourage you to check out the sources of information below as you may find what you need is already publicly available on our website:

How to make a request

Requests should include your name, your postal address or preferred email address, and specific details of the information you want.

To make an OIA request, complete the form below or email us at

How will we deal with your request?

We will acknowledge your request, usually within 24 hours and respond no later than 20 working days after we receive it. Sometimes for large requests or those requiring consultation we will seek an extension of the timeframe, as allowed under the OIA. If so, we will let you know and give you a specific due date.

We may seek further information from you if we feel your request is not clear, or we may seek to refine your request if the scope is very broad.

As part of broader Kāinga Ora policy, all responses are considered for publication on our website.

Can information be withheld or refused?

Requests can be refused or information withheld, but only if a good reason exists under the OIA for not providing the information. Kāinga Ora will inform you of the reason for the refusal and the grounds if information is withheld.

More information about how the OIA operates can be found on the Office of the Ombudsman website

What if you are not happy with our response?

If you have not received a response by the due date or are not satisfied with your response you can complain to an Ombudsman by post: PO Box 10152 Wellington 6143. Or by email to:

OIA request form

Page updated: 31 January 2023