It's important for us to continue to improve our customer service so let us know about your experience with Kāinga Ora - whether it's good or bad, every bit helps us to improve.

Urgent repairs or maintenance

Urgent repairs are problems that affect your health and safety. We'll fix these within 4 hours, wherever possible. Call us on 0800 801 601 and select 'option 4 - repairs and maintenance', anytime.

Urgent repairs can include blocked drains, toilet or sewage problems, gas leaks or bad water leaks, no power or hot water or electrical faults.

You can also log a non-urgent job online using MyKaingaOra(external link)


You can provide feedback anonymously but it will limit our ability to investigate issues and our ability to let you know of the outcome. Instead, we will use your feedback to help improve our services.

Only numbers (0-9) and limited symbols ( + - ( ) , ) can be entered

Page updated: 17 February 2022