General and tenant enquiries

Our Customer Support Centre provides responses for all enquiries between 8am to 6pm, Monday to Friday and 24/7 for urgent calls.

Freephone: 0800 801 601 (New Zealand only)
Email: or use our feedback form
Fax: 0800 201 202
Overseas callers: +64 4 439 3253 between 8am to 6pm NZT.
You will incur an international call charge.


Kāinga Ora – Homes and Communities
National Office
PO Box 2628
Wellington 6140

Our locations: visit our Kāinga Ora – Homes and Communities offices anytime between 9am to 4pm, Monday to Friday.

Home ownership product enquiries

For help with:

  • First Home Grant
  • First Home Loan
  • Kāinga Whenua

Phone: 0508 935 266 (Monday to Friday, 8am - 5pm)

Urban development enquiries

For enquiries relating to large-scale developments

Phone: 09 261 5054

Kāinga Ora – Homes and Communities
Hobsonville Office
PO Box 84143, Westgate
Auckland 0657

For all other urban development enquiries

Phone: 0800 801 601

Kāinga Ora – Homes and Communities
PO Box 74598, Greenlane
Central Auckland 1546

KiwiBuild enquiries

Contact centre: 0800 521 107 (Monday to Friday, 8am to 5pm)

Media enquiries

Phone: 04 439 3590


Official Information Act (OIA) requests

To make an OIA request, please complete this form and we will get back to you within 20 working days.

Preventing Fraud

Call: 0800 8355 469
This confidential dedicated line is for people to raise concerns about suspicious or fraudulent activity. It’s about keeping our customers, staff and neighbours safe.

Page updated: 1 October 2019