Contact Us
General and tenant enquiries
Our Customer Support Centre provides responses for all enquiries between 8am to 6pm, Monday to Friday and 24/7 for urgent calls.
Freephone: 0800 801 601 (New Zealand only)
Email: enquiries1@kaingaora.govt.nz or use our feedback form
Fax: 0800 201 202
Overseas callers: +64 4 439 3253 between 8am to 6pm NZT.
You will incur an international call charge.
Write:
Kāinga Ora – Homes and Communities
National Office
PO Box 2628
Wellington 6140
Our locations: visit our Kāinga Ora – Homes and Communities offices anytime between 9am to 4pm, Monday to Friday.
Ezispeak
Ezispeak is a free, phone-based interpreter service that lets you talk to us in the language you feel comfortable using. You can ask for Ezispeak whenever you call us.
See the languages and other details on the Ezispeak website
New Zealand Relay Service
Deaf or hearing-impaired customers can use New Zealand Relay (NZ Relay) to contact us.
Visit the New Zealand Relay Service website for more information.
Home ownership product enquiries
For help with:
- First Home Grant
- First Home Loan
- Kāinga Whenua
Phone: 0508 935 266 (Monday to Friday, 8am - 5pm)
Urban development enquiries
For enquiries relating to large-scale developments
Phone: 09 261 5054
Email: info@kaingaora.govt.nz
Write:
Kāinga Ora – Homes and Communities
Hobsonville Office
PO Box 84143, Westgate
Auckland 0657
For all other urban development enquiries
Phone: 0800 801 601
Email: Acquisition.Enquiries@kaingaora.govt.nz
Write:
Kāinga Ora – Homes and Communities
PO Box 74598, Greenlane
Central Auckland 1546
KiwiBuild enquiries
Contact centre: 0800 521 107 (Monday to Friday, 8am to 5pm)
Email: info@kiwibuild.govt.nz
Media enquiries
Weekdays
Phone: 04 439 3590
Email: mediaenquiries@kaingaora.govt.nz
Weekends
Email: mediaenquiries@kaingaora.govt.nz
Official Information Act (OIA) requests
To make an OIA request, please complete this form and we will get back to you within 20 working days.
Preventing Fraud
Call: 0800 8355 469
This confidential dedicated line is for people to raise concerns about suspicious or fraudulent activity. It’s about keeping our customers, staff and neighbours safe.
Page updated: 1 October 2019