Contact Us
General and tenant enquiries
For all enquiries and feedback, complete our online form
Freephone: 0800 801 601 (New Zealand only)
Contact our Customer Support Centre who provided responses for all enquiries between 8am to 6pm, Monday to Friday and 24/7 for urgent calls.
Fax: 0800 201 202
Overseas callers: +64 4 439 3253 between 8am to 6pm NZT.
You will incur an international call charge.
Write:
Kāinga Ora – Homes and Communities
National Office
PO Box 2628
Wellington 6140
Our locations: visit our Kāinga Ora offices anytime between 9am to 4pm, Monday to Friday.
Providing feedback or a complaint process
Read more on Kāinga Ora's Feedback and complaints process
Interpreter and relay services
Connecting Now
Connecting Now is a free, phone-based interpreter service that lets you talk to us in the language you feel comfortable using. Connecting Now has over 40 different languages which you can ask for whenever you call us.
New Zealand Relay Service
Deaf or hearing-impaired customers can use New Zealand Relay (NZ Relay) to contact us.
Visit the New Zealand Relay Service website(external link)for more information.
Home ownership product enquiries
For help with:
- First Home Partner
- First Home Grant
- First Home Loan
- Kāinga Whenua
Phone: 0508 935 266 (Monday to Friday, 9am - 5pm) or
Email: firsthome.enquiries@kaingaora.govt.nz.
Reporting staff, tenant or contractor wrongdoing
If you experience or see Kāinga Ora staff, tenants or contractors acting or conducting themselves inapporapriately then you can report it to our Integrity team. Examples of wrongdoings are subletting our housing, financial products misuse, fraud, corruption, dishonesty or conflicts of interest.
- call: 0800 8355 469 – 24 hours, 7 days a week or
- email: integrityservices@kaingaora.govt.nz
KiwiBuild enquiries
Contact centre: 0508 935 266 (Monday to Friday, 9am - 5pm) or
Email: info@kiwibuild.govt.nz
Urban development enquiries
For enquiries relating to large-scale developments
Phone: 0800 801 601
Write:
Kāinga Ora – Homes and Communities
Hobsonville Office
PO Box 84143, Westgate
Auckland 0657
For all other urban development enquiries
Phone: 0800 801 601
Write:
Kāinga Ora – Homes and Communities
PO Box 74598, Greenlane
Central Auckland 1546
Media enquiries
Email: mediaenquiries@kaingaora.govt.nz
Official Information Act (OIA) requests
Official information is any information held by an agency that can be requested by the public. These requests can include:
- documents, reports, memoranda, letters, emails and drafts
- non-written information, such as video or tape recordings
- the reasons for any decisions that have been made about you
- manuals that set out internal rules, principles, policies or guidelines for decision-making
- agendas and minutes of meetings, including those not open to the public.
To make an OIA request, complete this form and we will get back to you within 20 working days. Alternatively you can email us at oiarequests@kaingaora.govt.nz
Page updated: 1 August 2022