Contact Us

General and tenant enquiries

Our Customer Support Centre provides responses for all enquiries between 8am to 6pm, Monday to Friday and 24/7 for urgent calls.

Freephone: 0800 801 601 (New Zealand only)
Email: enquiries1@kaingaora.govt.nz or use our feedback form
Fax: 0800 201 202
Overseas callers: +64 4 439 3253 between 8am to 6pm NZT.
You will incur an international call charge.

Write:

Kāinga Ora – Homes and Communities
National Office
PO Box 2628
Wellington 6140

Our locations: visit our Kāinga Ora offices anytime between 9am to 4pm, Monday to Friday.

Providing feedback or a complaint process

Read more on Kāinga Ora's Feedback and complaints process

Ezispeak and relay services

Ezispeak

Ezispeak is a free, phone-based interpreter service that lets you talk to us in the language you feel comfortable using. You can ask for Ezispeak whenever you call us.

See the languages and other details on the Ezispeak website(external link)

New Zealand Relay Service

Deaf or hearing-impaired customers can use New Zealand Relay (NZ Relay) to contact us.

Visit the New Zealand Relay Service website(external link)for more information.

MyKāingaOra

For any enquiries email MyKaingaOra@kaingaora.govt.nz

Home ownership product enquiries

For help with:

• First Home Grant
• First Home Loan
• Kāinga Whenua

Phone: 0508 935 266 (Monday to Friday, 9am - 5pm) or

Email: firsthome.enquiries@kaingaora.govt.nz.

Urban development enquiries

For enquiries relating to large-scale developments

Phone: 0800 801 601
Write:

Kāinga Ora – Homes and Communities
Hobsonville Office
PO Box 84143, Westgate
Auckland 0657

For all other urban development enquiries

Phone: 0800 801 601
Email: Acquisition.Enquiries@kaingaora.govt.nz
Write:

Kāinga Ora – Homes and Communities
PO Box 74598, Greenlane
Central Auckland 1546

KiwiBuild enquiries

Contact centre: 0800 521 107 (Monday to Friday, 9am to 5pm)
Email: info@kiwibuild.govt.nz

Media enquiries

Weekdays
Email: mediaenquiries@kaingaora.govt.nz
Phone: 04 439 3590 - Because of COVID-19, this phone number is not monitored at all times. We recommend you contact us via our email address which is monitored around the clock.

Weekends
Email: mediaenquiries@kaingaora.govt.nz

Official Information Act (OIA) requests

Official information is any information held by an agency that can be requested by the public.  These requests can include:

• documents, reports, memoranda, letters, emails and drafts
• non-written information, such as video or tape recordings
• the reasons for any decisions that have been made about you
• manuals that set out internal rules, principles, policies or guidelines for decision-making
• agendas and minutes of meetings, including those not open to the public.

To make an OIA request, complete this form and we will get back to you within 20 working days.

Preventing Fraud

Call: 0800 8355 469
This confidential dedicated line is for people to raise concerns about suspicious or fraudulent activity. It’s about keeping our customers, staff and neighbours safe.