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Kāinga Ora implements new tools to manage disruptive behaviour

Kāinga Ora is strengthening the way it manages disruptive behaviour in its homes, providing increased support and resources to deal with complex cases, while enabling the organisation to address cases more effectively. the new Kāinga Ora Customer Programme, a comprehensive initiative introducing a new service delivery model, resources, and ways of working. The Programme was

A home to help the healing

After a tough year fighting cancer, Jean is overjoyed to have recently moved into a new five-bedroom home in Rotorua with her children. a local petrol station three days a week in customer service, adding “the cancer doesn’t take away my bills or my responsibilities.” Jean and her whānau were

Noa lands national award for leadership

We are so proud of kaimahi Noa who has been named Young Leader of the Year | Te Tohu mō te Kaiārahi Rangatahi o te Tau in the Te Hāpai Hapori | Spirit of Service Awards. , she and her team have worked long days ever since that fateful weekend. Today, they remain utterly focused on supporting customers who are navigating loss and

Debbie takes community mindedness to the next level

As soon as you meet Debbie, her passion for helping others is clear. Over the years, Debbie has volunteered her time and skills to help others in her community – something she has always been inspired to do. ’ and was happy to put my hand up to help,” says Debbie. For the past four years, the Kāinga Ora customer has spent hours each week coordinating food parcels and

Supported Housing Strategic Plan

Kāinga Ora has developed a Supported Housing Strategic Plan, which provides our people with strategic direction as we grow and evolve our provision of Transitional Housing and Community Group Housing for people and whānau in need. It outlines the role Kāinga Ora plays in the provision of publicly funded housing where the co-ordination of housing and other support services is essential to

How Covid-19 is helping Kāinga Ora better support its customers

Kāinga Ora has supported more than 42,000 customers through wellbeing calls during Covid-19 alert levels in New Zealand, prompting us to change some of the ways we work with our people. hundreds helped with food or medical needs. Kāinga Ora’s Customer Service Centres also fielded about 96,000 calls and more than 57,000 maintenance jobs were

Our Customer Strategy

Our Customer Strategy was written for Housing New Zealand, and is currently being re-evaluated for Kāinga Ora – Homes and Communities. The Customer Strategy sets the direction for the services and housing that Kāinga Ora provides for its customers. It outlines how we will achieve our vision

Te Mātāwai supported housing development opened today

From this week, customers have started to move into Te Mātāwai in central Auckland. Te Mātāwai was also officially opened today and is the largest, single site housing development Kāinga Ora has completed in Auckland for many years. The 200 public housing customers that will live within Te Mātāwai, along with 50 Kāinga Ora customers living next door, will get access to around-the-clock, on

Kāinga Ora scores two wins in Australasian Housing Institute Awards

Kāinga Ora – Homes and Communities has scooped two awards in the New Zealand section of the 2021 Australasian Housing Institute Awards (AHI). These awards were for our COVID-19 response in 2020 and for Te Mahi Ngatahi Maintenance Contract. significant and lasting difference to tenants or service users, the community, colleagues and the wider profession. NZ winners will compete with the equivalent award

Kāinga Ora proposing workforce changes

As part of the reset of Kainga Ora - Homes and Communities to focus on providing and managing state owned social housing more cost effectively, consultation with staff on proposed organisational changes has begun. be some impact in customer facing roles, including housing placement and call centre teams, this would not negatively impact on the support and services

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