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MyKāingaOra

With our tenant app, MyKāingaOra, you can easily check your account, rent balance, log maintenance requests and so much more from your mobile or laptop, anytime without having to call us. Register online Current tenants can sign up for MyKāingaOra, all you need is your customer reference number, and to have your email address or mobile number

Helping customers maintain community connections

In Wellington City, and across the Greater Wellington Region, Kāinga Ora has a range of work underway to deliver much needed homes to help meet the urgent need in our communities. regarding the building’s future. This is a complex process and will take time to work through but regardless of the path forward for the Flats, our customers would need

Our Customer Strategy

Our Customer Strategy was written for Housing New Zealand, and is currently being re-evaluated for Kāinga Ora – Homes and Communities. The Customer Strategy sets the direction for the services and housing that Kāinga Ora provides for its customers. It outlines how we will achieve our vision

Kāinga Ora implements new tools to manage disruptive behaviour

Kāinga Ora is strengthening the way it manages disruptive behaviour in its homes, providing increased support and resources to deal with complex cases, while enabling the organisation to address cases more effectively. more scope to address disruptive behaviour, enabling Kāinga Ora to move disruptive customers out of communities more easily. “While we have always moved people

Kāinga Ora opens the doors on Auckland’s largest social housing development

Kāinga Ora is ready to start welcoming customers into Auckland’s largest and newest social housing development - Community Lane & Great North Road, formerly known as Highbury Triangle. In total there will be 236 homes spread over five buildings. The majority of the homes in the development have been designed with older customers in mind

Salu’s whānau settle back in, a year after the Auckland Anniversary flooding

The new year signalled a happy start for Salu and her family as they settled into their renovated home. Now they can relax and look to the future rather than worry about the past. insurance may be an expense customers don’t always feel they can afford. That is why we have worked hard since the floods to try to connect customers who lost

Finalists in the NZ Rainbow Excellence Awards 2023

For the first time, Kāinga Ora has been nominated in two categories for the New Zealand Rainbow Excellence Awards 2023. inclusion for both staff and customers, including our employee-led Rainbow Network which is championing awareness of the Rainbow communities. An initiative of the

Te Mātāwai supported housing development opened today

From this week, customers have started to move into Te Mātāwai in central Auckland. Te Mātāwai was also officially opened today and is the largest, single site housing development Kāinga Ora has completed in Auckland for many years. The 200 public housing customers that will live within Te Mātāwai, along with 50 Kāinga Ora customers living next door, will get access to around-the-clock, on

Media queries

Get in touch with our media team and find out about our Official Information Act processes. accept a scanned or photographed signed copy of the completed form if it is sent to us from the email address we have on file for the customer. You can also send

Golden years and vibrant spaces

Elderly residents in Mangere are making the most of their community space thanks to a collaboration between Kāinga Ora and Pacific Health and Services provider, Vaka Tautua. (external link) and Auckland Council. The collaboration means these regular meetups not only encourage connection but also enable customers to access healthcare

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