Kainga Ora logo
  • English
  • Te reo Māori
  • Gagana Samoa | Samoan
  • Lea Faka Tonga | Tongan
  • 简体中文 | Chinese (Simplified)
  • Careers at Kāinga Ora
  • Login or register to MyKāingaOra
  • Tenants and communities
    Our tenants
    • Our role as a landlord
    • Tenancy agreement
    • Supporting you in your home
    • Being a good neighbour
    • Paying your rent
    • Budgeting tips
    • Maintaining your home
    • Inspections
    • Having a pet
    • Moving out
    • Change in circumstance
    • Advocating on behalf of tenants
    Tenants health and safety
    • Keeping your home healthy
    • Our Programmes
    • Fire safety
    • Mould and pest control
    • Keeping your home secure
    • Poisons, asbestos and lead-based paint
    • Our driveway safety programme
    • Emergency and disaster preparedness
    • National support services
    • Managing methamphetamine contamination in our homes
    • Solar panels on your home
    Renting a home
      MyKāingaOra
        Our neighbours
        • Provide feedback or a complaint
        • Ground issues, trees and storm damage
        • Drainage and easements
        • Fences
        • Illegal structures and unauthorised alterations
        • Consents, land sales and public works
      • Urban development and social housing
        Urban development
        • Our urban development story
        • Urban Development Strategy
        • Urban development large-scale projects
        • Building climate resilient homes and communities
        • Our Land Programme
        • Specified Development Projects
        • Kāinga Ora submissions on district plans
        Social housing
        • Our approach to delivering social housing
        • Building through the Housing Delivery System
        • Social housing developments
        • Keeping the community informed
        • Kāinga Ora Retrofit Programme
        Accessibility at Kāinga Ora
          Training and apprenticeships
            Sustainability at Kāinga Ora
              Housing styles
                Industry Hub
                  Development and Construction Matters bulletin
                  • Home ownership
                    KiwiSaver first-home withdrawal
                      First Home Decision Tool
                        Guide to buying a home
                          First Home Loan
                            Kāinga Whenua
                              Tenant home ownership
                                Home ownership resources
                                • Working with us
                                  Specified Development Project
                                    Supported Housing
                                      Leasing my house through Kāinga Ora
                                        Procurement
                                          Housing Acceleration Fund
                                            Consentium – Building Consent Authority
                                              Our Partnership and Engagement Framework
                                              • Media Centre
                                              • Contact us
                                              Search Results

                                              Search results

                                              Displaying 1 - 10 results of 206 for "Faq"

                                              • Taranaki region

                                                To deliver more warm and dry homes in areas of high demand, Kāinga Ora is replacing older state houses with a greater number of new and modern homes, and partnering with developers and others to build on new land. ) . You can read through our FAQs or get in touch with the team for any questions. Resources New Plymouth community drop-in session invite [PDF, 437 KB] - July 2023

                                              • Manawatu-Whanganui region

                                                To deliver more warm and dry homes in areas of high demand, Kāinga Ora is replacing older state houses with a greater number of new and modern homes, and partnering with developers and others to build on new land. link) . You can read through our FAQs or get in touch with the team for any questions. Whanganui Subscribe Sign up now to receive regular updates about what is

                                              • West Coast region

                                                To deliver more warm and dry homes in areas of high demand, Kāinga Ora is replacing older state houses with a greater number of new and modern homes, and partnering with developers and others to build on new land. West Coast You can find a list of proposed housing opportunities, the latest site-specific information, newsletters, and FAQs (external link) . Subscribe to our

                                              • Tasman region

                                                To deliver more warm and dry homes in areas of high demand, Kāinga Ora is replacing older state houses with a greater number of new and modern homes, and partnering with developers and others to build on new land. , and FAQs (external link) . Subscribe to our newsletter Subscribe (external link) to our newsletter, for updates about the homes planned for Nelson. You can

                                              • Marlborough region

                                                To deliver more warm and dry homes in areas of high demand, Kāinga Ora is replacing older state houses with a greater number of new and modern homes, and partnering with developers and others to build on new land. opportunities, the latest site-specific information, newsletters, and FAQs (external link) . Subscribe to our newsletter Subscribe (external link)  to our

                                              • Hawke's Bay region

                                                To deliver more warm and dry homes in areas of high demand, Kāinga Ora is replacing older state houses with a greater number of new and modern homes, and partnering with developers and others to build on new land. Havelock North. For more information You can read through our FAQs or get in touch with the team for any questions, by emailing ENIengagement@kaingaora.govt.nz

                                              • Nelson region

                                                To deliver more warm and dry homes in areas of high demand, Kāinga Ora is replacing older state houses with a greater number of new and modern homes, and partnering with developers and others to build on new land. -specific information, newsletters, and FAQs (external link) . Subscribe to our newsletter Subscribe (external link) to our newsletter, for updates about the homes

                                              • Our approach to rent debt

                                                We expect our tenants to pay their rent on time and in full. necessary, we will make further adjustments. Frequently asked questions Download the full set of FAQs [PDF, 142 KB] Read the general media FAQs Who will ‘qualify

                                              • New approach to tenancy management

                                                Kāinga Ora has developed and implemented a new approach to managing its tenancies and strengthened its response to disruptive behaviour. National Services Note : updated 17 July 2024 to clarify time periods. FAQs How does your new disruptive behaviour policy differ from what was in place? The new

                                              • Holidays Act Payments

                                                @kaingaora.govt.nz We will be updating these FAQs as we progress. Glossary of terms Definitions of leave and leave payment rates under the Holidays Act 2003. Leave types

                                              • 1
                                              • 2
                                              • 3
                                              • …
                                              • 21
                                              • next
                                              logo flower background

                                              Kāinga Ora

                                              • About Us
                                              • Contact Us
                                              • Our locations
                                              • Careers
                                              • Privacy Notice
                                              • Copyright statement

                                              Quick Links

                                              • Enquiries and feedback form
                                              • Publications and reports
                                              • Make an OIA request
                                              • Holidays Act Payments
                                              • Investor Centre

                                              Home Ownership

                                              • First Home Loan
                                              • KiwiSaver first-home withdrawal
                                              • Kāinga Whenua
                                              • Tenant home ownership

                                              General Enquiries

                                              • Freephone 0800 801 601
                                              • Enquiries and feedback form

                                                Our Customer Support Centre provides on-the-spot responses for all enquiries 8am to 6pm, Monday to Friday and 24/7 for urgent calls.

                                              © 2025 Kāinga Ora Homes and Communities

                                              Women’s Refuge Shielded Site
                                              Kainga ora logoTe Kāwanatanga o Aotearoa / New Zealand Government