Customers advised about potential issue with home heater

Nick Maling, General Manager National Services, says some of our customers have reported issues with the heaters sparking and the plastic casing being damaged by heat.

“We are asking customers with this model of heater in their home to stop using them.

“We have also informed WorkSafe New Zealand and the product supplier, who has advised the manufacturer. As the regulator, WorkSafe will determine the next steps.

“If customers have not yet heard from us and they have one of these heaters in their home, we ask that they not use the heater until further notice.”

If customers have any questions or concerns, they can call Kāinga Ora on 0800 801 601 and one of the team will be able to help them.

The Goldair Hi-Wall heater (model GCW220) looks like this.