Copyright statement

Material featured on this site, including scripts and code, belongs to Kāinga Ora – Homes and Communities unless otherwise indicated. You can reproduce this material free of charge without further permission, so long as you:

  • reproduce the material accurately
  • do not use the material in a derogatory manner or a misleading context, and
  • acknowledge the source and copyright status of the material.

© Kāinga Ora – Homes and Communities 2019

Kāinga Ora – Homes and Communities
PO Box 2628
New Zealand

Tel: +64 4 439 3000


We use cookies to improve your experience of our websites. Cookies are small text files which are stored by your device when you visit most websites. Cookies do not collect personal information but information which improves functionality and allows targeted marketing of products and services based on visitor preferences. You can disable them or clear them out of your web browser without affecting your ability to use the site.

Find out what cookies are(external link)

Site Statistics

Google Analytics, a web analysis tool, is incorporated into this website. Google Analytics records the following information when you visit our site:

  • the browser (eg Chrome) and operating system (eg Windows XP) you use
  • the screen resolution of your PC
  • the time and date you visit our site
  • the pages you visit and the files you download
  • the internet address you access our site from (the IP address)
  • the search terms you use to find content
  • the last site you visited before you came to our site.

This information is stored in a Google server. Only authorised staff within our agency can access the information. They are bound by a strict privacy policy. Google Analytics also operates within a privacy policy.

View Google's security and privacy principles for Google Analytics(external link)

Your personal information

If we collect personal information from you, the law provides specific guidelines on the collection, use and release of your personal information.

We use the information you give to us to:

  • set up and administer a tenancy you may have with us
  • keep you informed about Kāinga Ora – Homes and Communities services, information and opportunities.

Kāinga Ora – Homes and Communities will not share your personal information with anyone else, unless you have agreed, or we have already notified you. We can also release your personal information to any other person or organisation if allowed by law.

You can ask at any time to see the information we hold about you, or ask us to correct it.

Subscribing to Kāinga Ora email communications

When you subscribe to one of our newsletters or emails, the details you provide are stored securely. We may also ask for, or need, some personal information to improve your email communications.

By providing your information, you are giving consent to receive emails from us, as provided for in legislation: Unsolicited Electronic Messages Act 2007(external link).

You can unsubscribe any time and your details will be removed from the mailing list.

Privacy policy queries and concerns

If you have any queries or concerns about our privacy policy, please contact:

The Privacy Officer
National Office
Kāinga Ora – Homes and Communities
PO Box 2628
Wellington 6140


If you are not satisfied with our response to your concern, you can contact the Privacy Commissioner:

Officer of the Privacy Commissioner 
PO Box 10094 
Wellington 6143

Phone 0800 803 909
Fax 04 474 7590


You can find more information on link)

The Office of the Ombudsman handles complaints and investigates the administrative conduct of state sector agencies, including in relation to official information requests.

Find out more about the Office of the Ombudsman(external link)

Kāinga Ora – Homes and Communities privacy policy

Page updated: 22 May 2023