Enquiries and feedback form
It's important for us to continue to improve our customer service so let us know about your experience with Kāinga Ora - whether it's good or bad, every bit helps us to improve.
Getting in touch with the right agencies
There are some situations where it’s best to get in touch with another agency to help, before reaching out to Kāinga Ora. This includes:
- If you think someone is in immediate or physical danger, call police immediately on 111
- If you’re concerned about potential illegal activity, report it to the Police on 105
- If you’re having problems with noise, get in touch with the noise control office at your local Council
- If you’re having problems with dogs, call Animal Control at your local Council
- If you’re concerned about animal welfare or an abandoned pet, get in touch with the nearest SPCA(external link).
Once you’ve reported your concern to one of these organisations, please get in touch with us to let us know what’s going and that you’ve connected with other authorities. This means we can not only look into your concerns, but reach out to the right agency to get more information if needed.
Feedback form
Thank you for submitting your feedback to us. We will try and get back to you within 2 working days. If you have an urgent enquiry please phone us on 0800 801 601.
Uma na faafou le itulau: 27 February 2023