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• Kāinga Ora Passive Houses

  Passive House is a performance based standard that is first and foremost about delivering on a promise: a comfortable, well-ventilated home that needs very little energy.

• Illegal structures and unauthorised alterations

  If you suspect an illegal structure, or an unauthorised alteration to Kāinga Ora property you should contact us.

• Drainage and easements

  If you require access to our properties or our consent for drainage issues or easements, you will need to provide us with the correct information.

• Ground issues, trees and storm damage

  If you have any issues with ground maintenance, tree maintenance, or problems with storm damage, contact us.

• Fences

  If you are a private home owner living next door to a Kāinga Ora property and you are thinking about building a fence along the boundary, you must discuss this with us. Kāinga Ora may be able to help with costs, too.

• Provide feedback or a complaint

  We expect Kāinga Ora tenants to be good neighbours and the communities they live in to be enjoyable places to live – and most of them are.

• Solar panels on your home

  Here’s some helpful information on your solar panels and how to get the most out of them.

• Managing methamphetamine contamination in our homes

  The health and wellbeing of our customers, staff and contractors is at the heart of our approach to managing methamphetamine contamination in our homes.

• National support services

  Here’s a list of some of the services that are available in New Zealand offering support, information and help.

• Emergency and disaster preparedness

  Emergencies can happen anywhere, any time and without warning. We can look after ourselves and the people we care about by knowing the different ways to stay informed.