Whakapā mai
Ngā pātai ahuwhānui me ngā pātai kairēti
Mō ngā uiui me ngā whakahokinga whakaaro katoa, whakaotihia tā mātou puka tuihono
Waea koreutu: 0800 801 601 (Aotearoa anake)
Whakapā mai ki tā mātou Pokapū Tautoko Kiritaki e whakautu ana i ngā uiui katoa mai i te 8am ki te 6.30pm, Mane ki te Paraire me ngā waea kōhukihuki i te ao i te pō.
Ngā kaiwaea i tāwāhi: +64 4 439 3253 i waenga i te 8am i te ata ki te 6pm i te pō NZT.
He utunga ā-ao te utu.
Me tuhi:
Kāinga Ora – Homes and Communities
National Office
PO Box 2628
Wellington 6140
Ō mātou wāhi: toro mai ki ā mātou tari o Kāinga Ora i ngā wā katoa i waenga i te 9 i te ata ki te 4 i te ahiahi, Mane ki te Paraire.
Te tukanga tuku urupare mai, tuku amuamu rānei
Ko te tikanga he kiritata pai ngā kaireti a Kāinga Ora, ka mutu he wāhi pai ngā hapori mō te noho – me te aha he pērā te nuinga.
Engari i ētahi wā ka pupū ake he raruraru, nō reira ki te pērā ka tere tonu mātou ki te rapu i te whānuitanga o te kōrero i aha, ka tahuri ki te hāpai mēnā e hiahiatia ana.
Mēnā e hiahia ana koe ki te amuamu tuihono me whakamahi i tā mātou Puka whakaaro me ngā uiui, ka tīpako noa i te 'Amuamu' i raro i te 'Momo uiui'
Ina whakapā mai koe ki a mātou mō tētahi raruraru kua pā ki a koe, kei reira ētahi mōhiohio hira me whiwhi mātou kia pai ai te tūhura. Me whakamōhio mai ki a mātou:
- He aha te raruraru, ā, he pēhea te hāngai ki a Kāinga Ora
- Mēnā kei te whakapā mai koe mō tētahi whare ake o Kāinga Ora, me whakamōhio mai i te wāhi noho
- Mēnā kei te whakapā mai koe mō tētahi āhuatanga ake, me whakamōhio mai:
- I te rā me te wā i pā mai te āhuatanga
- Ko wai te hunga kei roto
- Ētahi atu mōhiohio hāngai ki ōu whakaaro ka āwhina pea i a mātou ki te whakatau i te raruraru.
E tūtohu ana mātou kia tukuna mai anō e koe tō ingoa, tō wāhi noho me ō taipitopito whakapā. Ko te tikanga o tēnei ka whakapā atu anō mātou ki a koe ki te kōrero atu kei te aha mātou mō te āhuatanga, te tuku pātai anō mēnā e hiahiatia ana. Engari, ka taea e koe te noho muna mēnā ka hiahia koe.
He mea nui ki a mātou ngā amuamu, ā, ka kakama tonu mātou ki te rapu i te kōrero whānui i aha hei āwhina ki te whakatau i te take. Ko ā mātou mahi kei te āhua o ngā āhuatanga, ā, e aro ana mātou ki te whakarite i tētahi putanga tika.
E mōhio ana ā mātou kaireti ki ngā here kei runga i a rātou hei kaireti, hei kiritata hoki. Ki te kore e ū ki ēnei herenga, ka whakamahia e mātou ngā tikanga i raro i te Residential Tenancies Act (RTA) kia rerekē ai ō rātou whanonga. Mā te RTA ka āhei ngā kairetiwhare ki te kōkiri i te take kia mārama ai kāore i te pai taua whanonga, te neke kaireti me te whakakore retihanga.
Ina whakamahi i te RTA, kei reira te hātepe hei mātua whai mā ngā kairetiwhare. Ahakoa he roa pea tēnei, me mātua whai mātou i te hātepe tika.
Ahakoa e whai ana mātou ki te whakamōhio haere i a koe i roto i tēnei hātepe, he mea nui kia mōhio koe he whāiti ngā mea ka taea e mātou te tuku ki a koe i raro i te Ture Matatapu. Arā, kāore e āhei mātou ki te tuku mōhiohio mō ngā mahi tauwhāiti i whai mātou, ngā mahi whai ake rānei.
E mārama ana mātou ka hōhā pea koe i tēnei engari me mōhio koe kei te tino whakapau kaha mātou kia wawe te whakatau i ngā raruraru. Ahakoa he ahurei ngā mahi ake ka whāia e mātou mō ia āhuatanga, kei roto pea i ērā ko te:
- Kōrerorero ki ā mātou kaireti mō te āhuatanga me ngā mea ka taea e rātou hei whakatau i te āhuatanga – i te nuinga o te wā mā tēnei noa iho kua tau taua āhuatanga.
- Tuku tautoko whaikiko ki ngā kiritaki hei āwhina i a rātou ki te āwhina ki te whakatau i ngā raru mō ngā para, mahi tautiaki rānei.
- Tūhono i ngā kaireti ki ngā tari tautoko hei whakarite i te pūtake o te raruraru.
- Whakamahi i ngā tikanga i raro i te Residential Tenancies Act ina hiahiatia, tae atu ki tuku pānui takahi tikanga, whakatūpato rānei.
- Ina whiwhi mātou i tētahi amuamu, ko te whāinga kia whakamanahia tērā i roto i te rua rā mahi me te whakapā haere ki a koe i a mātou e tirotiro ana i te āhuatanga.
Mēnā kei te tatari koe mō tētahi kōrero, me whakapā mai ki tā mātou rōpū Tautoko Kiritaki i 0800 801 601 kia pai ai tā mātou whaiwhai ake me te rōpū o te rohe.
Tērā ētahi āhuatanga he pai ake te whakapā atu ki tētahi atu tari ki te āwhina, i mua i te whakapā atu ki a Kāinga Ora. Ka uru ki tēnei:
- Mēnā ki ōu whakaaro kei te noho mōrearea tonu te tangata, me waea tonu atu ki 111
- Mēnā kei te māharahara koe mō ngā mahi kino pea, me whakamōhio atu ki ngā Pirihimana i 105
- Mēnā ko te turituri te raruraru, me whakapā atu ki te tari whakahaere turituri i tō Kaunihera
- Mēnā ko ngā kurī te raruraru, me waea atu ki Animal Control i tō Kaunihera
- Mēnā kei te māharahara koe mō te ora o ngā kararehe, he mōkai rānei kua whakarērea, me whakapā atu ki te SPCA tūtata.
Ina pūrongohia e koe tō māharahara ki tētahi o ēnei whakahaere, me whakapā mai ki te whakamōhio mai kei te aha, ā, kua whakapā atu koe ki ētahi atu mana. Ko te tikanga o tēnei i tua atu i tā mātou whaiwhai ake i ō māharahara, ka taea hoki e mātou te toro atu ki te tari tika ki te rapu mōhiohio atu anō mēnā e hiahiatia ana.
Kua whakaurua mai e mātou tētahi aronga hou hei whakahaere i ngā whanonga whakararuraru, ā, ko tōna kaupapa ko te noho mārō me te tōkeke, me te tōtika ake o te whakamahi i te Residential Tenancies Act (RTA) kia rerekē ai te whanonga, kia mārama hoki te whakaita i ngā whanonga whakararuraru.
E pūmau ana mātou kia pai mātou hei kairetiwhare. Kei roto i tēnei kia taurite i waenga i ō mātou kawenga ki ā mātou kiritaki – he uauatanga tonu mō ētahi – me te whakarite kei te pai ētahi atu i roto i te hapori. He mea hanga tā mātou aronga hou kia tutuki tēnei tauritenga.
Ahakoa ka mārama tonu mātou ki ngā āhuatanga o ā mātou kaireti me te whakapau kaha kia mōhio ai he aha e pērā ai ō rātou whanonga, e mārama ana te kōrero ki ā mātou kaireti ka raru tā rātou retihanga i ngā mahi whakararuraru nui.
Kua whakaurua mai e mātou tētahi tikanga mō ngā āhuatanga ka raru te haumaru i ngā mahi a te kaireti, he whakararuraru me te tohetohe rānei, ā, kāore e aro ake ki ā mātou whakatūpato. I ēnei āhuatanga, ka tono mātou ki te Taraipiunara Retihanga kia whakakorehia te retihanga – ka mutu kāore e whakaratoa e mātou he kāinga anō mō rātou.
E aro ana ēnei huringa hei whakarite i ngā whanonga whakararuraru tino taumaha. He iti noa te nuinga o ngā raru e whakapā mai ana te tangata arā ko aua raru noa i waenga i ngā kiritata puta noa i te motu, pērā i te turituri o ngā motukā, kāore i te topea auautia ngā otaota, te nui rānei o te hāereere ake o ngā manuhiri ki tētahi kāinga. Ka whakaritea tonutia e mātou ēnei momo māharahara puta noa i ā mātou whakahaere onāianei.
Rapu kōrero atu anō mō tā mātou kaupapa whakahaere i ngā whanonga whakararuraru.
Contact us about
Connecting Now
Ko Connecting Now ko tētahi ratonga kaiwhakamāori utukore mā te waea ka tukuna kia kōrero mai koe ki a mātou ki te reo e tau ana ki a koe. He neke atu i te 40 ngā reo rerekē o Connecting Now, ā, ka taea e koe te tono ki ērā ina waea mai koe ki a mātou.
New Zealand Relay Service
Ka taea e ngā kiritaki turi te whakamahi i te New Zealand Relay (NZ Relay) ki te whakapā mai ki a mātou.
Torohia te paetukutuku a New Zealand Relay Service(external link)mō ētahi mōhiohio anō.
Mō ngā āwhina me ā mātou hua whai kāinga:
Īmēra: firsthome.enquiries@kaingaora.govt.nz
Mēnā nō tētahi whakahaere pāpāho koe, ā, he uiui tāu mō Kāinga Ora – Homes and Communities, īmēra ki: mediaenquiries@kaingaora.govt.nz
Kaua e whakamahia tēnei wāhitau īmēra mō ngā uiui kiritaki, arowhānui, pakihi rānei.
Ngā uiui pāpāho e hāngai ana ki ngā kiritaki a Kāinga Ora
Ka taea anake e mātou te whakarato kōrero mō ngā āhuatanga e hāngai ana ki ngā kiritaki takitahi mēnā kua waitohu te kiritaki i tētahi puka Consent to Disclose Information to Media [PDF, 119 KB] e tuku mai ana i te whakaaetanga ki a mātou ki te tuku i ngā mōhiohio hāngai.
Ka whakaae mātou ki te kape kua matawaihia, kua whakaahuangia rānei o te puka kua oti mēnā ka tukuna mai ki a mātou mai i te wāhitau īmēra i tā mātou mauhanga mō te kiritaki.
Ka taea hoki te tuku mai i tētahi kape i waitohua kua matawaihia, kua whakaahuangia rānei o te puka kua oti mai i tētahi atu wāhitau īmēra mō te kiritaki. Engari me mātua whakauru koe i tētahi kape kua matawaihia, he whakaahua rānei o te kāri tautohu a te kiritaki, ko te painga atu me te kitenga o te whakaahua me te waitohu ki te ID.
Ki te kite ā-wheako koe, ki te kite rānei koe i ngā kaimahi, i ngā kairēti, i ngā kaikirimana rānei a Kāinga Ora e hē ana te mahi, te whanonga rānei ka taea te pūrongo mai ki tō mātou Integrity team. Ko ētahi tauira o te tinihanga ko te rēti anō i ō mātou whare noho, ko te raweke hua pūtea, ko te whakapōhēhē, ko ngā pānga taupatupatu rānei.
- waea: 0800 8355 469 – 24 haora, 7 rā i te wiki
- ka taea e koe te tuku pūrongo kirimuna ki Integrity Line NZ – Aho Ngakaupono(external link)
- whakaoti i tā mātou puka ngā urupounamu ā-ipurangi mā te tīpako i 'Suspected fraud'
Mā te Wāhanga 80 o te Public and Community Housing Management Act 1992 (PACHMA)(external link) ka taea e Kāinga Ora; te tuhi atu ki te tono mō ngā kaupapa tauwhāiti, hei tauira, te whakamahi hē i ngā pūtea. Ka tukuna te pānui ā-tuhi i raro i te Kāinga Ora PACHMA Code of Conduct [PDF, 409 KB], ka tukuna i raro i te wāhanga 86 o te PACHMA.
Mō ngā urupounamu e hāngai ana ki ngā whanaketanga nunui
Waea: 0800 801 601
Tuhi ki:
Kāinga Ora – Homes and Communities
Hobsonville Office
PO Box 84143, Westgate
Auckland 0657
Mō ērā atu urupounamu whanaketanga ā-tāone katoa
Waea: 0800 801 601
Tuhi ki:
Kāinga Ora – Homes and Communities
PO Box 74598, Greenlane
Central Auckland 1546
Ko ngā mōhiohio ōkawa ko ngā mōhiohio katoa e puritia ana e tētahi tari ka taea te tono e te marea. Ka taea te whakauru ki ēnei tono:
- ko ngā tuhinga, ko ngā pūrongo, ko ngā manatu, ko ngā reta, ko ngā īmēra, ko ngā hukihuki hoki
- ko ngā mōhiohio kāore i tuhia, pērā i ngā mauhanga ataata, rīpene rānei
- ko ngā take mō ngā whakatau mōu
- ko ngā puka ārahi e whakatakoto ana i ngā ture ā-roto, i ngā mātāpono, i ngā kaupapahere, i ngā aratohu rānei mō te rapu whakatau
- ko ngā rārangi take, ko ngā meneti hoki o ngā hui, tae atu ki ērā kāore i te tuwhera ki te marea.
Hei tuku i tētahi tono OIA, whakaotihia tēnei puka, ā, ka whakahoki kōrero mātou ki a koe i roto tonu i te 20 rā mahi.
Te tono kōhukihuki
Ka tono pea koe kia kōhukihuki te whakautu ki tō tono, ā, ki te pērā me mātua tuku koe i ngā pūtake mō te rapu mōhiohio kōhukihuki.
Ka arotakengia e Kāinga Ora mēnā he tika kia wawe te whakautu ki tō tono i runga ake i ētahi atu tono me ā rātou mahi noa. Engari, ko ngā wā whāiti mōrahi kei roto i te OIA hei whakaroa, whakawhiti me te tuku whakatau mō tō tono, ka noho tonu.
Kua whakahoungia te whārangi: 2 Huitanguru 2026