Tracking our performance
Since the appointment of a new Board in mid-2024, we’ve been making significant changes to strengthen our financial sustainability and refocus on our core mission of being a responsible landlord who looks after our homes and tenants and serves communities well.
We’re committed to lifting our performance across the key focus areas identified in our Reset Plan, from housing delivery to financial sustainability. Our quarterly scorecard helps us stay accountable, measure progress since our reset, and ensures we deliver better outcomes for tenants and communities.
We use the 2024 financial year (FY24) as our baseline because it reflects our performance prior to the reset, providing a clear point of comparison to track improvements.
We're focused on delivering real results for our communities — here’s how we’re tracking this quarter.
Performance scorecard - as at 30 September 2025
The purpose of the scorecard is to demonstrate our performance quarterly against the key priorities areas as identified in the Kāinga Ora Reset Plan.
FY budget reflects that aligned to Kāinga Ora accountability targets.
1 Disruptive behaviour SPE only implemented in 2024/2025.
2 The last quarterly scorecard showed our results after tax. We've changed to re-tax reporting as it is a more accurate reflection of the organisation's financial performance.
Disruptive behaviour incident with a decision made in 15 days: This is about strengthening our tenancy management and making decisions quickly when we become aware of a disruptive behaviour incident.
Our aim is that frontline teams make an appropriate decision on any action required within 15 business days in at least 90% of cases. Learn more about our approach to disruptive behaviour.
Current tenant rental debt: It is essential our tenants pay rent. This measure indicates the effectiveness of our collection efforts from tenants who have fallen behind in their rental payments. We’ve made changes to bring down the amount owed by tenants and make sure we keep rent down in the future. Learn more about our approach to tackling rent debt.
Renewals – new house builds and retrofits delivered: Renewing our homes helps to improve the overall quality and longevity of our housing portfolio. We do this through extensive renovation, redeveloping our land, or selling homes and building elsewhere. Each renewal enables us to build the right type of home in the right place to meet tenants’ needs and protects the value of social housing for future generations. The volume of renewals in the first quarter tends to be lower as work is contracted, with more completed builds in the last quarter of the financial year. Learn more about our approach to providing social housing.
The percentage of lettable homes tenanted: This is about how well we are managing the homes across our housing portfolio. Our aim is to have 98% of our lettable homes tenanted. The size of our housing portfolio means there will always be a small proportion of homes vacant – due to tenancy turnover, new homes becoming ready to let, and homes being held for a time for tenants with specific needs.
Our overheads costs and how they compare to our revenue: As New Zealand’s largest social housing provider, it is vital we ensure all our resources are used efficiently and effectively. Measuring overheads helps ensure that funding is being directed primarily to delivering good quality homes and effective tenancy services
Build costs per square metre: This is a 12-month rolling average of the above ground construction costs for homes, excluding apartments. The build cost is inclusive of all costs related to the main build works, including foundations and site overheads. We need our homes to be operationally efficient and to last for over 50 years, so we have been building to a standard above the minimum required by industry regulation. We’ve also been delivering larger homes (with features such as wider halls and doorways) so they are adaptable to the changing accessibility needs of our tenants. For these reasons, the build costs for Kāinga Ora homes have trended above the market. Our aim is to achieve greater savings in how we build (through doing things like optimising our housing designs and standards) so that we deliver quality homes for New Zealanders in need at a cost that aligns closely with market prices. Pricing achieved recently indicates we are well on track to achieving the target.
Our operating net surplus or deficit before tax: This is an indicator of our financial health. Our Reset Plan focused on improving our operational and financial performance.
Our interest cover ratio: This is a measure of our ability to meet the interest payments on the debt we owe. It shows how many times our operating earnings (before interest, taxes, depreciation and amortisation) can cover our interest expenses.
This report shows how we are tracking to meet our Statement of Performance Expectations. It provides measures on how we’re performing in areas like renewing and maintaining our homes, supporting tenants and responding to disruptive behaviour and updates our operating financial performance.
Kua whakahoungia te whārangi: 22 Whiringa-ā-nuku 2025