Pānui Tūmataitinga
E whakamārama ana tēnei pānui tūmataitinga he pēhea te tiaki a Kāinga Ora i ō mōhiohio whaiaro.
Ka whakamōhio i a koe he pēhea tā mātou kohikohi, rokiroki, whakamahi, otirā he aha ngā āhuatanga e āhei ana mātou ki te whakapuaki i ō mōhiohio; me pēhea tō uru atu me te whakatika i ō mōhiohio; ā, me pēhea tō tuku amuamu tūmataitinga.
Kupu whakataki
Hei whakatutuki i tā mātou matakitenga o te hanga kāinga, hapori, ao pai ake, he maha ngā mahi hira ka whakatutukihia e mātou. Ko mātau:
- he kairetiwhare whare noho tūmatanui
- he tari whanaketanga ā-tāone, ā, he hanga whare noho tūmatanui, utu ngāwari, mākete hoki, ā,
- te kaiwhakahaere a te kāwanatanga mō ngā hua me ngā kaupapa āwhina ki te whai kāinga.
Kia oti katoa ai ēnei, me kohikohi e mātou me te whakamahi i ō mōhiohio whaiaro.
Ko ngā mea ka kohia e mātou kei te āhua o tā mātou mahi me koe me te ratonga e tukuna ana, engari ko ngā mōhiohio whaiaro pea ko:
- ngā tuhinga tuakiri, hei tauira, he kape o tō uruwhenua o Aotearoa, tō tiwhikete rā whānau, te whakaūnga rānei o tō kainoho tūturu mēnā ehara koe i te kirirarau nō Aotearoa
- tō ingoa
- rā whānau
- tō wāhi noho
- ō tau waea whakapā me te wāhitau īmēra
- te hunga e noho tahi ana me koe i tō kāinga
- ō mōkai
- te āhua o te kāinga e rētihia ana e koe
- ngā taipitopito pēke, hei tauira, te whakatū i tētahi utunga aunoa i a mātou
- ngā taipitopito kaitukumahi, hei tauira, hei whakamana māu i ngā tangohanga mai i tō utu ā-tau
- tō tūnga whai mahi, he whakaaturanga o ō moni whiwhi me ētahi atu mōhiohio pūtea, pērā i tētahi tauākī takoha KiwiSaver.
Ka kohia e mātou ngā mōhiohio whaiaro mō ngā kaupapa i raro i te ture hei whakahaere i ā mātou mahi me te tuku ratonga ki a koe.
Arā ko te:
- tautuhi i a koe
- whakapā atu ki a koe
- whiriwhiri me pēhea tā mātou āwhina i a koe
- te whakarite ka whakahaeretia tō retihanga i raro i te Residential Tenancies Act 1986 me te Public and Community Housing Management Act 1992, me te
- whakarite ka whakahaerehia ngā hua pūtea ka whakaratoa e mātou i raro i te ture hāngai.
Ka kohia e mātou ngā mōhiohio whaiaro mai i a koe ina whakawhitiwhiti koe ki a mātou. He maha ngā āhuatanga pea ka tutuki tēnei, otirā ina:
- kōrero mai koe mā runga waea, hei tauira, ina tuhi kōrero mātou mō te waea mai, ka hopukia rānei te waea kōrero e tō mātou pokapū waea
- ka hui koe me mātou i tētahi tari a Kāinga Ora, i tō kāinga rānei
- ka kōrero mai koe ki a mātou mā te īmēra, te patowaea, ā-tuihono rānei, hei tauira, tā mātou puka urupare
- whakakī koe i tētahi puka Kāinga Ora (ā-tuihono, ā-pukapuka rānei)
- rēhita koe me te whakamahi i tētahi pūkete MyKāingaOra
- ohauru ki ngā whakamārama ā-īmēra.
Ko te tikanga ka ngana mātou ki te tiki mōhiohio whaiaro mai i a koe tonu.
Engari, ka kohia pea e mātou ō mōhiohio whaiaro mai i ētahi atu tāngata, tari hoki, arā ina whakaae koe kia kohia e mātou mai i tō māngai, tētahi atu hunga kē rānei.
Ka kohia pea e mātou mai i ētahi atu tari kāwanatanga ina tika mō mātou ki te tono i ngā mōhiohio i raro i te ture.
Hei tauira, mēnā he kaireti koe, ka kohia e mātou ngā mōhiohio whaiaro mai i te tari tuku whare noho pāpori i tohua – Te Manatū Whakahiato Ora (MSD) – i raro i te Public and Community Housing Management Act 1992.
Ka whakatau a MSD ko wai ka āhei ki ngā whare noho tūmatanui me te tuku mai i ngā mōhiohio whaiaro mōu me te hunga noho i tō whare e whakamahia ana e mātou hei whakatutuki i tā mātou mahi hei kaiwhakarato whare noho pāpori, hei aromatawai i ngā whare noho tūmatanui e wātea ana me te whakauru i a koe ki tētahi kāinga tōtika i runga i tō hiahia me tō āheitanga.
Ka whakaurua e MSD ngā mōhiohio mō tō:
- taumata hiahia whare noho
- momo me te wāhi o ngā whare e tika ana mōu me te hunga noho me koe
- ngā mōhiohio hāngai ki te toitūtanga retihanga, me
- te Rēti Hāngai ki te Moni Whiwhi ka tātaitaitia mōu me te hunga noho me koe.
Ka hanga me te pupuri i tētahi taiao haumaru mō te tiakitanga o ō mōhiohio whaiaro me ō pūkete. Ka aroturukihia, ka tātarihia, ka ōtitahia hoki ā mātou pūnaha.
E herea ana ngā kaimahi katoa a Kāinga Ora, ngā hoa tautiaki me ngā ringarehe kia ū ki te Ture Matatapu 2020 ina whawha ana i ō mōhiohio whaiaro.
Ka whakangungua ā mātou kaimahi hei whakarite ka whakaaronuitia, ka manaakitia, ka arohia hoki ō mōhiohio.
Te whakamahi i te kapua
Me kī, ko te mahi rorohiko ā-kapua koinā te whakaratonga o ngā ratonga rorohiko, pērā i te rokiroki me te pūmanawa, mā te ipurangi ("te kapua").
I Kāinga Ora, ka rokirokitia e mātou me te tukatuka i ētahi mōhiohio ki ngā pūhara kapua i waho o Aotearoa, tae atu ki a Microsoft Azure (pūhara rorohiko), Microsoft 365 (pūmanawa whakaputaranga) me Snowflake (putunga me te tukatuka raraunga). Ko te tikanga o tēnei ko ngā mōhiohio ka puritia e mātou mōu ka whakawhitia atu pea, ka taea rānei, mai i waho o Aotearoa.
Ka whai mātou i ngā mahi katoa e tika ana hei whakarite kia kaua ngā mōhiohio mōu e rokirokitia ana, ka tukatukahia rānei e ā mātou āpiha hunga kē e ngaro, e uru poka noatia, e whakapuakina hoki, e whakarerekēhia, e whakangaromia, e raweketia rānei. E rata ana mātou kei te ū ā mātou kaiwhakarato ki ngā paerewa haumarutanga raraunga teitei, ahakoa i Aotearoa, i waho o Aotearoa rānei.
Ka whai mātou i ngā mahi tōtika ki te whakarite i te tika o ngā mōhiohio whaiaro ka kohia, ka whakamahia, ka whākina rānei e mātou.
Ina tuku mōhiohio mai koe ki a mātou, ahakoa hāngai tonu, mā tō māngai rānei, ka whakahoutia e mātou ā mātou pūkete.
Nōu te mana ki te tono kia whakatikahia ngā hapa o ngā mōhiohio e puritia ana e mātou mōu.
Ka puritia e mātou ō mōhiohio whaiaro mō te wā e tika ana kia tutuki ai te kaupapa i kohia ai e mātou.
Mēnā ka noho ō mōhiohio whaiaro hei wāhanga o ō pūkete Kāinga Ora, ka pupuri mātou i ngā mōhiohio i runga anō i te Public Records Act 2005.
Ina mutu tō mātou hiahia ki ō mōhiohio whaiaro, ka haumaru tā mātou whakakore atu, e ai ki tā mātou Kaupapahere Pupuri me te Whakakore Pūkete.
Ka whakamahia e mātou ngā mōhiohio whaiaro ka kohia e mātou mai i a koe ki te mahi i ā mātou mahi tika, o ia rā. Ka whakamahia pea e mātou ō mōhiohio whaiaro mō ēnei kaupapa, arā:
- te whakaū i tō tuakiri
- te tuku i ā mātou ratonga ki a koe, pērā i te whakaratonga o ngā whare noho tika ki te hunga kei runga i te Rēhita Whare Noho Pāpori, te whakatū me te whakahaere i tētahi whakaaetanga retihanga, te tukatuka rānei i tētahi tono mō tētahi hua whai kāinga
- te whakapai ake i ā mātou ratonga, hei tauira, te mārama ki ngā manakohanga o ā mātou kiritaki ina whakamahi ana i ā mātou paetukutuku me te whakarei ake i taua wheako
- ngā kaupapa tātari tatauranga me te rangahau, engari kia kaua e whakaputaina ngā otinga mā tētahi āhuatanga e mōhiotia ai koe.
Te wāhi e hiahiatia ana, me whakamahi rānei i ō mōhiohio whaiaro ki tētahi tikanga hou, rerekē rānei, ka oti anake i a mātou tērā mā tō whakaae, ina hiahiatia ana rānei, ina whakaaetia rānei e te ture.
E kore e whakapuakina e mātou ō mōhiohio whaiaro ki hunga kē ki te kore tō whakaae, hāunga ngā wā e whakahautia, e āhei rānei i raro i te ture, tae atu ki ngā āhuatanga o te whakapuaki tētahi o ngā kaupapa i riro mai ai i a mātou ngā mōhiohio. Hei tauira, ka whakapuakina pea e mātou ō mōhiohio whaiaro:
- ki ō mātou hoa tautiaki me ngā ringarehe kia taea ai e rātou te whakahaere ngā mahi tautiaki ki tō kāinga, hei tauira, ō taipitopito whakapā, te raru kei te whakatikahia, ā, mēnā he kurī kei runga i te papanoho
- ki ngā kaiwhakarato whaipainga hei whakarite i te tūhonotanga me te whakahaerenga o ngā ratonga hira i tō kāinga
- ina tono koe, a Kāinga Ora rānei ki te Taraipiunara Retihanga (ka whiriwhiria e te Taraipiunara Retihanga ngā wenewene katoa i waenga i ngā kairetiwhare, tae atu ki a Kāinga Ora, me ngā kainoho)
- ki a MSD kia pai ai tā rātou mahi i ā rātou mahi hei tari whare noho pāpori
- ki ētahi atu tari kāwanatanga. Kāore i te whāiti ki ēnei anake:
- Ngā Pirihimana o Aotearoa
- Te Tāhū o te Ture
- Ara Poutama Aotearoa.
- ki a Tatauranga Aotearoa mō ngā kaupapa tatauranga i raro i te Data and Statistics Act 2022
- ki ētahi atu tari whakarekereke whānau i raro i te Ture Whakarekereke Whānau 2018, ētahi atu tari tiaki me te whakamaru tamariki i raro i te Ture Oranga Tamariki 1989
- ina tika ana kia tūhuratia ngā hara, ina tino whakaraerae rānei te hauora, te haumaru rānei o te tangata. Mēnā ka whakatumahia, ka tūkinotia rānei ā mātou kaimahi, ka tonoa pea e mātou te take nei ki ngā pirihimana, me te whāki i ngā mōhiohio e hāngai ana.
Ngā mōhiohio o te wāhi tiriti
I raro i te Kāinga Ora Act-Homes and Communities Act 2019, e herea ana mātou kia tōmua, kia whaitake te kōrerorero tahi ki ngā hapori ka whakararua e te whanaketanga ā-tāone. Kei roto i te kōrerorero tahi ki te hapori ko te hono atu ki ngā kiritata me te hapori whānui kia mōhio ai rātou ki ā mātou mahere me ngā pānga pea ka puta. Ka toro atu mātou mā ngā tūmomo āhuatanga rerekē, pērā i te tuku reta, ngā hui tuku kōrero ki te hapori, ngā hui tuihono, me ngā utauta matihiko. Kia whaitake ai te kōrerorero tahi, me tautuhi te wāhi o ā mātou whanaketanga, ā, kei roto pea i tēnei ko te tuku i ngā mōhiohio o te wāhi tiriti. Arā, ki te whakatūngia he kāinga hou, ka kīia pea he papanoho Kāinga Ora i roto i ngā kōrerorero tahi. I tua atu i tērā, mēnā kei roto koe i tētahi kāinga kua whakaritea i roto i ngā mahi whakawhanake, ka kīia pea he papanoho Kāinga Ora i te wā o te kōrerorero tahi.
Me whai mōhiohio whaiaro hei tātari i tō tono me te tōtika o tō mahi i Kāinga Ora. Ka puritia, ka whakamahia me te whakapuaki i raro anake i te Ture Matatapu 2020 me te Public Records Act 2005.
Ko ngā mōhiohio katoa ka whakaratohia e koe i roto i tō tono ka tiakina e Kāinga Ora kia matatapu, ka mutu ka whakamahia anake mō te kaupapa i kohia. Mēnā ka angitu tō tono, ka puritia ēnei mōhiohio ki tō kōnae whaiaro, ā, ka whakamahia anake mō ngā kaupapa o tō mahi me mātou.
Aotal Ltd (SnapHire)
Ina tono tūranga koe i Kāinga Ora, ka tukuna e koe tō tono mā Aotal Ltd (SnapHire), he pūnaha whakahaere rapu kaimahi ā-tukutuku tēnei. Tirohia he pēhea te whakahaere a Aotal Ltd(external link) i ō mōhiohio whaiaro.
Kia pūmau ai mātou ki te tuku ratonga kiritaki rawe, ka hopukia ngā waeatanga mai katoa ki tā mātou Pokapū Tautoko Kiritaki (pokapū waea) ka hopukia, ā, ka tuhia (ka whakawhitia ā-tuhitia).
Ka hopukia, ka whakawhitia ā-tuhitia e mātou ngā waea:
- mō ngā kaupapa whakangungu kaimahi
- hei whakapai ake i te kounga o tā mātou ratonga kiritaki
- hei whakarite he tika te whakaaturanga o tō waea.
Kua whakamahia tētahi pūnaha waea hou, ā, ko ngā waea katoa i hopukia mai i te Hune 2024 ki te Oketopa 2024 ka puritia tae noa ki te Hune 2025 kātahi ka whakakorehia haumarutia. Ko ngā waea katoa kei waho i tēnei wā ka puritia mō te 12 marama kātahi ka whakakorehia māriretia.
Te tono i tō waeatanga atu
E āhei ana koe ki te tono kia uru atu me te whakatika i ngā mōhiohio whaiaro kei a mātou mōu. Tirohia Te tono i ō mōhiohio whaiaro ki te kimi me pēhea tō tono tārua o tō hopukanga waea, he tuhinga o te waea rānei.
Ngā pihikete
Ka whakamahi mātou i ngā pihikete ki te whakapai ake i tō wheako i ā mātou paetukutuku. He kōnae kuputuhi iti ngā pihikete, ka puritia e tō pūrere ina toro atu koe ki te nuinga o ngā paetukutuku. Kāore ngā pihikete e kohikohi mōhiohio whaiaro engari he mōhiohio e whakapai ake ana i te taumahinga, ā, nā ēnei i āhei ai te whakatairanga i ngā hua me ngā ratonga motuhake, i poua ki ngā mariu kaitoro. Ka taea e koe te mono ērā, te ūkui rānei i tō pūtirotiro tukutuku me te kore whai pānga ki tō kaha ki te whakamahi i te pae.
Ngā Tatauranga Pae
Kua whakaurua atu te Google Analytics, he utauta tātari tukutuku, ki ā mātou paetukutuku. Ka hopu i te Google Analytics ēnei mōhiohio e whai ake ina toro koe i ā mātou paetukutuku:
- te pūtirotiro (hei tauira, Chrome) me te pūnaha whakahaere (hei tauira, Windows XP) ka whakamahia e koe
- te taumira mata o tō rorohiko
- te wā me te rā ka toro koe ki tā mātou pae
- ngā whārangi ka toroa e koe me ngā kōnae ka tikiake koe
- te wāhitau ipurangi ka uru atu koe ki tā mātou pae (te wāhitau KI)
- ngā kupu rapu ka whakamahia e koe hei kimi ihirangi
- te pae whakamutunga i toroa e koe i mua i tō haerenga mai ki tā mātou pae.
Kua puritia tēnei mōhiohio ki tētahi tūmau Google. Ka taea anake e ngā kaimahi whaimana i roto i tō mātou tari te uru ki ngā mōhiohio.
Tirohia ngā mātāpono haumarutanga me te tūmataitinga a Google mō Google Analytics(external link).
Te tūhono ki ngā pānui īmēra a Kāinga Ora
Ina tūhono koe ki tētahi o ā mātou pānui, īmēra rānei, ka haumaru te rokiroki i ngā taipitopito ka tukuna mai e koe.
Mā te tuku i ō mōhiohio, kei te tuku whakaae ki te whiwhi īmēra mai i a mātou, e ai ki te Unsolicited Electronic Messages Act 2007(external link).
Ka taea e koe te makere mai ahakoa te wā, ā, ka whakakorehia mai ō taipitopito mai i te rārangi mēra.
E āhei ana koe ki te tono kia uru atu koe ki ngā mōhiohio whaiaro kei a mātou mōu. Hei tiaki i tō tūmataitinga me te tūmataitinga o ētahi atu, me whakatūturu pea e mātou tō tuakiri i te tuatahi. Ka taea hoki e koe te whakauru atu ki ō mōhiohio i ngā wā katoa mā MyKāingaOra.
Ka whakautua e mātou tō tono i roto i te 20 rā mahi o tā mātou whiwhi. Ka whakamōhio atu mātou ki a koe mēnā me whakaroa ake te wā mō tā mātou whakautu. Ina whakakāhore mātou i tētahi tono āhei, ka tukuna e mātou he reta me te kī he aha i whakakāhoretia ai, ā, me te whakatakoto i ētahi atu hātepe hei whai māhau.
Ka āhei koe ki te tono kia uru atu koe ki ō mōhiohio whaiaro mā tētahi o ēnei ara e whai ake:
- Waea mai ki 0800 801 601
- Whakaotihia tā mātou puka Ngā Uiui me te Tuku Whakaaro
- Me kōrero, me īmēra rānei ki tō Kaiwhakahaere Tautoko Whare Noho
- Haere mai ki ō mātou tari Kāinga Ora ahakoa te wā mai i te 9am ki te 4pm, Mane ki te Paraire
- Tuhi ki a Kāinga Ora – Homes and Communities, PO Box 2628, Wellington 6140
- Īmēra Privacyofficer@kaingaora.govt.nz
Ka āhei hoki koe ki te tuku tono mā te Request My Info Tool e whakaratoa ana e Te Mana Mātāpono Matatapu i runga i tana paetukutuku: Te Mana Mātāpono Matatapu | AboutMe (Request My Info Tool)(external link)
E āhei ana koe ki te tono kia whakatikahia ngā mōhiohio mēnā ki ōu whakaaro kei te hē. Ka tātaritia e mātou tō tono me te whakautu i roto i te 20 rā mahi o tā mātou whiwhi. Kātahi ka huria e mātou ngā mōhiohio hāngai, ka whakamāramahia rānei he aha ki ō mātou whakaaro me noho pērā tonu ngā mōhiohio. Mēnā kāore e whakatikahia e mātou, e āhei tonu ana koe kia tāpirihia atu tāu ake tauākī whakatika, ā, ka tuhia atu e mātou he kōrero o tō tono ki ā mātou pūkete kia huria.
Hei tiaki i tō tūmataitinga me te tūmataitinga o ētahi atu, me whakatūturu pea e mātou tō tuakiri i te tuatahi.
Ka āhei koe ki te tono kia whakatikahia ō mōhiohio whaiaro mā tētahi o ēnei ara e whai ake:
- Whakaotihia tā mātou puka Ngā Uiui me te Tuku Whakaaro
- Tuku īmēra ki tō Kaiwhakahaere Tautoko Whare Noho
- Tuhi ki a Kāinga Ora – Homes and Communities, PO Box 2628, Wellington 6140
- Īmēra Privacyofficer@kaingaora.govt.nz
I Kāinga Ora, e pūmau ana mātou ki te whakarite i ō mōhiohio whaiaro i runga i te manaaki me te whakaaronui. Mēnā e whakapono ana koe kāore i tutuki i a mātou tērā, me tuku kōrero mai koe, me tuku amuamu rānei.
Te tuku amuamu mai ki a mātou
Ka taea e koe te tuku amuamu mai mā tētahi o ēnei ara:
- Waea mai ki 0800 801 601
- Whakaotihia tā mātou puka Ngā Uiui me te Tuku Whakaaro. Me tīpako noa i te 'Amuamu' i raro i te 'Momo uiui'
- Me kōrero, me īmēra rānei ki tō Kaiwhakahaere Tautoko Whare Noho, tōna Kaiwhakahaere rānei
- Haere mai ki ō mātou tari Kāinga Ora ahakoa te wā mai i te 9am ki te 4pm, Mane ki te Paraire
- Tuhi ki a Kāinga Ora – Homes and Communities, PO Box 2628, Wellington 6140.
Te tuku amuamu mai ki tā mātou Āpiha Tūmataitinga
Mēnā kei te hiahia koe ki te tuku amuamu i raro i te Ture Matatapu 2020, me whakapā mai ki tā mātou Āpiha Tūmataitinga:
Privacy Officer
Kāinga Ora – Homes and Communities
PO Box 2628
Wellington 6140
Īmēra: privacyofficer@kaingaora.govt.nz
Te tuku amuamu mai ki Te Mana Mātāpono Matatapu
Mēnā kāore koe i te rata ki te whakautu a te Āpiha Tūmataitinga ki ō māharahara, ka āhei koe ki te tuku amuamu mai ki Te Mana Mātāpono Matatapu:
Te Mana Mātāpono Matatapu
PO Box 10094
Wellington 6143
Waea 0800 803 909
Waea Whakaahua 04 474 7590
Īmēra: enquiries@privacy.org.nz
Mēnā ka tuku amuamu koe ki tētahi rōpū o waho, he mana waeture rānei pērā i ngā Tari a Te Mana Mātāpono Matatapu, Te Kaitiaki Mana Tangata rānei, ka tuari pea e mātou ō mōhiohio ki a rātou mō ā rātou uiui.
Kua whakahoungia te whārangi: 25 Whiringa-ā-nuku 2024