Winter Energy Study with Mercury
Kia ora, it’s great to have you onboard for the Winter Energy Study!
Please note the information on this page is only for customers participating in the Winter Energy Study.
Your Welcome Pack covers everything you need to know about being in the trial. This webpage is a quick recap of the key details.
About the Winter Energy Study
Kāinga Ora and Mercury have teamed up to trial capped bills for your electricity use this winter (2024). This means that your bills for the months of May to September will be capped at a set amount. You’ll be able to use as much electricity as you need to heat your home and will never pay above this amount for the electricity you use each month. Kāinga Ora will pay for the portion of your usage above your Cap directly to Mercury.
About your Cap
Your household will have its own Cap which is based on your past usage data with Mercury.
You can find your household’s Cap information in your Welcome Pack or by calling Mercury on 0800 10 18 10.
About the Capped Period
Your bills for the months of May to September 2024 will be capped.
You can find the start date of your Capped Period in your Welcome Pack or by calling Mercury on 0800 10 18 10.
You will receive a reminder before your Capped Period is due to end. At that stage, Mercury will stop applying your Cap, you don't need to do anything.
After the Capped Period has ended, Kāinga Ora will not pay for any portion of your electricity bill.
Resources
How it works
Here’s an example of how the Cap works:
Provided you stick to Mercury’s Fair Use Policy* you can use as much electricity as you need to heat your home during the Capped Period.
* See clause 10 of the Study Terms and Conditions.
How to track your usage in the Mercury app / My Account
During the Capped Period you will be able to view your usage graph in your Mercury App/My Account as usual. However, the graphs will not show your Cap amount. But don't worry, your Cap and Kāinga Ora subsidy will be applied on your electricity bill each month.
It’s easy to manage your usage with the Mercury app; check out how in this short video(external link).
Get in touch
If you have questions about your tenancy or the trial, please call Kāinga Ora on 0800 801 601.
For information about your Mercury account, your Cap, Capped Period, or electricity bill, please call Mercury on 0800 10 18 10.
页面已更新: 20 六月 2024