Tracking our performance
Explore how we are performing across tenancy management, housing delivery, managing our homes, reducing costs and strengthening our financial sustainability.
We’re focused on delivering good outcomes for customers and communities. Our Quarterly Performance Scorecard shows how we are tracking against our key priorities and helps us remain accountable for our performance.
We compare our results with our 2024 financial year (FY24) baseline because it reflects performance before the Reset Plan [PDF, 3.1 MB] and provides a clear, consistent benchmark.
Our 30 June 2026 Quarterly Report is the fourth and final report for the 2026 financial year (FY26). It provides a full-year view of our performance and shows we met our housing delivery targets, improved efficiency, and strengthened our financial position.
Download the FY26 results at a glance [PDF, 381 KB]
We achieved this while customer satisfaction continued to rise. Our customer surveys show growing satisfaction with housing support managers, our home maintenance services, and the support provided through our Customer Service Centre.
1 This result includes 1,641 gross new builds and 495 retrofits of old Kāinga Ora homes – a total 2,136 renewals.
2 Overhead costs include all support function-related costs.
3 This measure includes only above-ground build costs for social stand-alone homes only.
Disruptive behaviour incident with a decision made in 15 days: This measure tracks how quickly we make decisions when we become aware of disruptive behaviour. Our goal is for frontline teams to make an appropriate decision on any action required within 15 business days in at least 90% of cases. Learn more about our approach to disruptive behaviour.
Current tenant rental debt: Paying rent is an important responsibility of every tenancy. This measure shows have effectively we’re managing rent debt and supporting customers to stay on track with their payments. Reducing rent debt helps ensure we can continue investing in homes and services for customers. Learn more about our approach to tackling rent debt.
Renewals – new house builds and retrofits delivered: Renewing our homes helps to improve the overall quality and longevity of our housing portfolio. We do this through major renovations, redevelopment, and targeted investment in the homes and locations where they are most needed. Each renewal helps ensure we provide the right homes in the right places while protecting the value of social housing for future generations. Learn more about our approach to providing social housing.
The percentage of lettable homes tenanted: This measure shows how effectively we’re managing our housing portfolio and matching available homes with people who need them. Our goal is to have 98% of lettable homes occupied. A small portion of our homes will always be vacant due to tenancy changes, new homes becoming ready for customers, or homes being held for people with specific housing needs.
Our overheads costs and how they compare to our revenue: As New Zealand’s largest social housing provider, we have a responsibility to use our resources efficiently. This measure tracks how much we spend on overhead costs compared with the revenue we receive, helping ensure funding is focused on delivering homes and services for customers.
Build costs per square metre: This measure tracks the average above-ground construction cost per square metre for standalone and terraced homes, calculated over a rolling 12-month period. It includes the main construction costs, foundations and site overheads. We have reduced build costs through improved procurement practises, and the use of standardised housing designs, allowing us to build homes more efficiently and deliver better value for money. Learn more about standardised housing designs.
Our operating net surplus or deficit before tax: This measure provides an indicator or our overall financial performance. Improving our operating position was an important part of the Reset Plan and supports our long-term financial sustainability.
Our interest cover ratio: This measure shows our ability to meet interest payments on debt. It compares our operating earnings with our interest costs and indicates how well we can manage our borrowing obligations.
This report shows how we are tracking to meet our Statement of Performance Expectations. It provides measures on how we’re performing in areas like renewing and maintaining our homes, supporting tenants and responding to disruptive behaviour and updates our operating financial performance.
页面已更新: 20 十月 2026