租户和社区
了解一下如何向我们租房？如何以不同方式支付租金？如果您家需要维修该怎么办？您可以对我们（作为您的房东）有何期望?
Your top questions
Get something fixed (log a repair)
In MyKāingaOra,(external link)you can ask for any non-urgent repair or maintenance job any time. Just login and select 'Maintenance' from the left-hand menu, then follow the steps.
Here's some examples of what you might want fixed:
- Fixing a door or kitchen cupboards that don't close properly
- An element on your stove or the oven light not working
- A light fitting not working
- Your heat pump is blowing cold air
- A leak coming from inside a tap, pipe, shower mixer, or toilet bowl
- Water is pooling around a surface
- Water damage, swelling, soft timber, or mould behind a join
If you can't access MyKāingaOra, you can complete the Tenant enquiry form, but you won't be able to track your request's progress.
You can check the status of all your repair jobs anytime in MyKāingaOra(external link). Login and go to the 'Maintenance' section to see:
- information about your repair
- its current status - whether it’s ‘received’, ‘with tradesperson’, ‘completed’ or ‘cancelled’
- options to upload photos to help us understand the repair or provide extra detail if needed.
If you can’t find the information you need, or you don’t have access to MyKāingaOra, you can complete the Tenant enquiry form and we’ll be in touch.
Here's an example of a repair status in MyKāingaOra:
Most of the things your Housing Support Manager (HSM) can help you with are also available in MyKāingaOra:
- Your Tenancy – help with understanding your tenancy agreement, and anything else you need to live safely in your home, can be found by choosing Wellbeing in the panel menu.
- Changes in your household or circumstances – you can tell us about new family members, people moving in or out, or any other changes that may impact your needs by going to the Contact us section, choosing Account query, then Changes to household composition or income and letting us know what’s changed.
- Help connecting with services – the Wellbeing and Government Online sections can help you find things like financial and budgeting support, health advice and other government services
- Updates about repairs – these can be found in the Maintenance section.
If you need to contact your HSM about something else, you can:
- also do that in MyKāingaOra. Just head to the Contact us section and let us know what you’d like to talk about.
- complete the Tenant enquiry form and ask for your HSM to call you back.
In MyKāingaOra(external link), under 'My account summary', you can find out your:
- rent balance
- last and next payment date
- view transactions - select 'View details'
- maintenance balance, if you have a payment arrangement setup.
You can also:
- Export a PDF to use as proof of rent when required (e.g., Work and Income or budgeting services).
- See your next rent review date.
If you have any questions, you can either complete the contact form in MyKāingaOra or the Tenant enquiry form.
Rent must be paid in advance. Because of this, a balance on your rent account might appear as a credit but isn’t actually considered credit.
You can only request a refund if your balance is more than the amount of rent you are required to keep paid in advance, based on how often you pay rent (weekly or fortnightly).
If your rent is $154 per week and your balance is $154, this is your rent in advance. This amount is not available for a refund. The same applies if you pay rent fortnightly.
If your account is more than a few weeks in advance you may be able to request some of it back, or put it towards another debt, for example a maintenance debt if you have one.
You can request some of it back by either completing the:
- contact form in MyKāingaOra(external link)
- Tenant enquiry form.
To avoid delays, please ensure your bank account details are up to date in MyKāingaOra(external link) under the Profile section.
Tenant help and support
Get quick answers on your home, maintenance, rent and everyday information in one place.
Tenant enquiry form
For all tenancy related questions or concerns, complete this form and we’ll respond as soon as we can.
