Community Group Housing (CGH) is a service provided by Kāinga Ora – Homes and Communities where we work with a wide range of organisations that provide residential and non-residential community housing for:

  • people diagnosed with mental illness
  • people who have physical and/or intellectual disabilities
  • people who abuse substances or have addictions
  • people who require refuge
  • families who need emergency housing
  • children/youth at risk
  • family support (such as Plunket, Barnardos, Tamariki Ora, budgeting).

The Supported Housing team work with community groups to ensure secure sustainable housing solutions that meet the needs of the clients or customer groups they support.

Once community groups are housed the Supported Housing team continue this support through regular property visits, meeting with stakeholders and exchanging key information about their lease.

The CGH portfolio

The portfolio consists of properties of a bespoke design which are often heavily modified to suit the customers' needs. Over half of the portfolio is made up of 1-, 2- and 3-bedroom properties with the remainder being 4-, 5- and above. The largest property in the CGH portfolio has 18 bedrooms.

Eligibility criteria

When a community group makes an enquiry with Kāinga Ora for assistance, they are taken through the eligibility criteria to apply for a CGH property and if eligible, the application process.

To be eligible to apply for a home with CGH, groups must be:

  • contracted to provide services by another government agency
  • accredited, audited and monitored by a government agency to provide services
  • a registered charity, incorporated society or a government funded provider and;
  • have sufficient funding to operate and afford market rent, have the appropriate governance process and management structure to support the service.

This excludes transitional housing funded by HUD or Corrections Housing and Support Services Contract or housing contracted directly by a government agency.

To find out more about the eligibility criteria call 0800 801 601.

How to apply

Once eligibility has been confirmed a Supported Housing representative will contact the community group to go through the housing application either face-to-face or over the phone.

To find out more about applying call 0800 801 601.

Change in circumstances

Groups renting Community Group Housing properties are obligated to inform Kāinga Ora of any change in their circumstances.  A change in circumstances for a Group can impact on their eligibility for a CGH property, compliance, rent support and obligations under their funding contract.

Ideally, Groups should advised Supported Housing of any change in their circumstances well in advance of the change occurring.

If Kāinga Ora is not notified before the change, Supported Housing will advise the funder of any breaches in health and safety or fire compliance resulting from changes in circumstances that could have been addressed if the change had been notified before occurring.

Changes that will require re-assessment of eligibility

The following changes in circumstances will require a re-assessment for eligibility for a Community Group Housing property (via the application process) and/ or the rent support subsidy:

  • changes to funding contracts
  • change of service
  • change to the group
  • changes to sources of income
  • changes in clients
  • changes to property requirements

If your organisation has changes coming up in the near future, or changes have already happened please contact us on 0800 801 601 to discuss.

Rent support scheme

The Rent Support Scheme is a subsidy intended to support community groups who can demonstrate from the income they receive that they cannot meet market rent payable for the property that they rent from us.  This includes income from the following sources:

  • other government contracts specifically for rent
  • contributions to rent from residents and/or service users
  • donations or grants specifically for rent.

There is an expectation that the group will work towards paying market rent for the properties they rent from us, as the Rent Support Scheme is not a long term solution.

Rent support is reviewed annually or reassessed at any other time (such as a change in circumstances) and based on the information from your application, the level of rent support may change. Changes will take effect as follows:


  • A decrease in rent support (that is, an increase in your rent payment) will start 90 days from the date your rent support is assessed.
  • An increase in rent support (that is, a decrease in your rent payment) will start the day after your rent support is assessed.

Who can get Rent Support?

The amount of the subsidy, and who can receive it, depends on the type of service provided. Services providing support for people in residential supported living situations, family, welfare and respite services (both residential and non-residential) may be eligible for Rent Support.

Rent support is not available for:

  • Transitional housing services funded by Ministry of Social Development and the Ministry of Housing and Urban Development (these services are also not eligible for a Community Group House).
  • Services providing support for people in independent living situations.
  • The costs of providing office space or staff accommodation. 

More information

Page updated: 29 June 2022