Advocating on behalf of customers
Before you can advocate on behalf of a Kāinga Ora customer, you will need their permission before we can discuss their case with you.
Advice for advocates
Tenant permission can be given by the customer:
over the phone for example to a housing advisor at the Customer Services Centre – this is by far the fastest way to raise and get a response to/progress a query and is the best channel to use for both routine and urgent enquiries.
in person for example if you are attending a scheduled meeting with an applicant or tenant
in writing for example if you need to talk to us at a time when the customer cannot be available. This channel is best suited to non-routine, non-urgent enquiries. Ask the customer to complete and sign this appointment of an agent/representative [PDF, 257 KB] form which can then be scanned and emailed with details of the query to firstname.lastname@example.org. Note that we aim to respond to incoming queries through this channel within 2 working days.
Page updated: 22 February 2021