If you’ve been affected by COVID-19, there is help available to provide you with additional support.

Financial support

If you've been affected by COVID-19 Work and Income may be able to provide financial support.

To find out what help may be available you can visit the Ministry of Social Development(external link) website and please let us know your circumstances.

Family violence

Family violence experts and organisations have warned about the increased risk of domestic violence in households during the country’s Alert Level restrictions.

Kāinga Ora is committed to playing a key part in supporting the Government’s co-ordinated response to eliminating family violence so we keen keep our families and communities safe. We have gone out to our customers to let them know that help is available from family violence support services nationwide.

Remember, if someone is in immediate danger of being harmed or may harm themselves, call the Police on 111.

Access to food and essential items

Most people can access food, medicine and other essentials for themselves and their whānau. People can do this either through their own means or through their community providers or support networks like whānau, friends, iwi and neighbours. 

If you are unable to access food and essential items, call your tenancy manager on 0800 801 601.

You can also access more information on the COVID-19 website.(external link)

If your situation is urgent and need food within the next 24 to 48 hours, you can contact a local food back.

Find food banks and other food assistance services in Auckland(external link).

Find food banks and other food assistance services across New Zealand(external link).

Health advice

If you need urgent medical assistance for severe symptoms of any kind, or have a serious injury, call emergency services on 111, or go straight to hospital.

If you are concerned about possible COVID-19 symptoms, call the dedicated COVID-19 Healthline number on 0800 358 5453.

For any other health concerns, call the general Healthline number on 0800 611 116. All calls to Healthline are free and someone is available 24 hours a day, 7 days a week.

The COVID-19 website has more information on how to access healthcare assistance.(external link)

Looking after your mental wellbeing

It is normal to feel anxious or stressed about COVID-19. If you need to talk to anyone about how you’re feeling, there is help available through the National Telehealth Service. Call or text for free to 1737 or visit: https://www.1737.org.nz/(external link)

The COVID-19 website(external link) has more advice on how to look after your emotional and mental wellbeing during this time.

Other tools to help your wellbeing

Getting through together - You can find tips and advice on how to cope with the stress of COVID-19 in the Getting Through Together toolkit(external link), developed by All Right? in partnership with the Canterbury DHB and the Mental Health Foundation.

Mentemia - The Mentemia(external link) app provides practical tips and techniques to help you take control of your mental wellbeing. It was created by All Blacks legend and mental health advocate Sir John Kirwan, tech entrepreneur Adam Clark, and an expert team of medical advisors. 

Melon - The Melon(external link) app provides a health journal, resources and self-awareness tools to help you manage your emotional wellbeing. Melon also provides an online community for New Zealanders to connect and support each other, and daily webinars for health and wellbeing.

Staying on Track - This online course teaches practical strategies to cope with the stress and disruption to everyday life from COVID-19. Staying on Track(external link)

Page updated: 31 August 2020