Alert Levels

Auckland is at Alert Level 3 - Step 2 until 11.59pm Monday 22 November.

At Alert Level 3 our Kāinga Ora offices are temporarily closed but we are working remotely to help our tenants.

The rest of New Zealand is at Alert Level 2.

COVID-19 vaccinations

Everyone in New Zealand aged 12 years and over can book their free COVID-19 vaccination now. It doesn’t matter what your visa or citizenship status is. For more information visit the:

Protect yourself, your whānau, and your community

If you have been at a location of interest

The Government has advised to stay at home, where possible, and follow the Alert Level 3 guidelines which are if you or someone in your household has been at a location of interest, you should not leave the house for any reason until you receive a negative test result. This means you cannot go to work or exercise or go to the supermarket. If necessary, ask friends or whānau to drop food or essential supplies at your door – this must be contactless.

Mandatory mask and QR code scanning

It is mandatory for everyone aged 12 and over to wear a mask or face covering when visiting services that are open under these levels. For example supermarkets, pharmacies and service stations, public transport and domestic flights. People are also strongly encouraged to wear masks in taxis and ride-share vehicles.

Scanning the QR code or signing in at any business or gathering is now mandatory in case contact tracing is needed at a later date.

Restricted travel across Alert Levels

Business and work travel across the Alert Level 4, 3 and Level 2 boundary is strictly limited. Any essential worker who needs to cross between the Level 4, 3 and 2 boundaries will need to have a COVID test within seven days of travelling. For further information, go to the Unite against COVID-19 website.


General information

The latest information is now available on the Government’s COVID-19 website link) which also has information in nearly 30 different languages(external link).

The Ministry of Health is recommending that you continue to follow public health advice: wash your hands, keep physically distant, cover your face, track your movements, and stay in your region.

People at high risk from COVID-19 are encouraged to stay home.

If you are sick, stay home – don’t travel. Call your doctor or Healthline for advice on getting tested. Get tested if you are asked to. Testing is free unless you are being tested ahead of travelling overseas.

More information

COVID-19 – We are here to help our tenants - Information for our tenants on how Kāinga Ora will support you during COVID-19

COVID-19 – Information about our development sites and partner information - to keep you informed during COVID-19

COVID-19 - Resources - to help New Zealanders. This includes official COVID-19 material, translated and accessible information.

COVID-19 – Services and support- If you’ve been affected by COVID-19, there is help available to provide you with additional support.

Looking after yourself and others

COVID 19 Be kind icon

There are some simple steps to help stop the spread of COVID-19.

  • Follow the Government instructions and self-isolate
  • Avoid close contact with people with cold or flu-like illnesses.
  • Cover coughs and sneezes with disposable tissues or clothing.
  • Stay home if you're unwell.
  • Keep track of where you've been
  • Wash hands for at least 20 seconds with water and soap and dry them thoroughly:
    • before eating or handling food
    • after using the toilet
    • after coughing, sneezing, blowing your nose or wiping children’s noses
    • after caring for sick people.


Please remember to be kind, be patient, and to look after one another.
He waka eke noa
We are all in this together

Page updated: 12 November 2021