Wellington has moved to Alert Level 2

The Government has announced Wellington has moved to Alert Level 2 at 6pm Wednesday June 23 until 11.59pm Sunday June 27.

The rest of New Zealand will be at Alert Level 1.

Masks or face coverings are mandatory on public transport across New Zealand.

What this means for our Wellington customers

In Alert Level 2 all Kāinga Ora offices in Wellington are open. Only people who have an appointment should come to our offices. This is because we need to be careful about how many people come to our offices at any one time.

If you do not have an appointment, please do not go to any of the Kāinga Ora offices. If you would like to make an appointment, please call our Customer Service Freephone on: 0800 801 601

If you do come in for an appointment there are some rules that we all need to follow like:

  • making sure we stay 1 metre away from people we do not know
  • washing our hands lots of times during the day
  • sneezing or coughing into a tissue or our elbow. 1 metre is about as wide as an armchair.

If you or someone you live with is sick please call us before coming in for your appointment. If you are sick please stay at home. We can do most things over the phone.

At the moment Kāinga Ora workers will not be visiting the homes our customers live in. Kāinga Ora is not visiting homes so that we can help keep:

  • you healthy
  • your family / whānau healthy
  • our workers healthy.

Making repairs to Kāinga Ora homes During Alert Level 2 & 1

Kāinga Ora is fixing homes where essential repairs are needed. Essential repairs are things that need to be fixed now to keep your home safe. Non-essential repairs are any other repairs where physical distancing can be in place when a trade visits your home. We have some rules about how to keep everyone safe if a contractor needs to come to your home.

Before a contractor visits your home please let us know if anyone in your home has:

  • been told they have COVID-19
  • symptoms of COVID-19
  • been or is feeling sick.

General information

The Ministry of Health is recommending that you continue to follow public health advice: wash your hands, keep physically distant, cover your face, track your movements, and stay in your region.

People at high risk from COVID-19 are encouraged to stay home.

If you are sick, stay home – don’t travel. Call your doctor or Healthline for advice on getting tested. Get tested if you are asked to. Testing is free unless you are being tested ahead of travelling overseas.

The latest information is now available on the Government’s COVID-19 website https://covid19.govt.nz/(external link) which also has information in nearly 30 different languages(external link) .

Find out when you can get your COVID-19 vaccination

A new online tool(external link) tells you when you can expect to get your free COVID-19 vaccine.

The tool on the Unite Against COVID-19 website is currently available in:

and it’s also being translated into 16 other languages.

COVID-19 vaccines will be free and voluntary for everyone in New Zealand aged 16 and over, regardless of their visa or citizenship status. Any information collected will not be used for immigration purposes.

More information

COVID-19 – We are here to help our tenants - Information for our tenants on how Kāinga Ora will support you during COVID-19

COVID-19 – Information about our development sites and partner information - to keep you informed during COVID-19

COVID-19 - Resources - to help New Zealanders. This includes official COVID-19 material, translated and accessible information.

COVID-19 – Services and support- If you’ve been affected by COVID-19, there is help available to provide you with additional support.

COVID-19 – Information for people interested in buying a KiwiBuild or market home during COVID-19

Looking after yourself and others

COVID 19 Be kind icon

There are some simple steps to help stop the spread of COVID-19.

  • Follow the Government instructions and self-isolate
  • Avoid close contact with people with cold or flu-like illnesses.
  • Cover coughs and sneezes with disposable tissues or clothing.
  • Stay home if you're unwell.
  • Keep track of where you've been
  • Wash hands for at least 20 seconds with water and soap and dry them thoroughly:
    • before eating or handling food
    • after using the toilet
    • after coughing, sneezing, blowing your nose or wiping children’s noses
    • after caring for sick people.


Please remember to be kind, be patient, and to look after one another.
He waka eke noa
We are all in this together

Page updated: 23 June 2021