The traffic light system

Your health and wellbeing remains our priority. We have put measures in place under the traffic light system (the COVID-19 Protection Framework) to help protect you and your whānau, and our people and contractors, from COVID-19.

Under the traffic light system, any Kāinga Ora employee visiting your home or meeting you at our offices must be fully vaccinated. We will not be asking our customers their vaccination status.

Only fully vaccinated contractors will be able to enter your home.

Health and safety measures, including mask-wearing, using the COVID-19 Tracer app and physical distancing, will be in place for all home visits and while visiting our our offices, at all traffic light levels.

Customers will be asked a series of health-related questions before your housing support manager or a Kāinga Ora contractor visits your home.

What the new traffic light system means for you:

Red

  • Visits to your home will only take place with your agreement.
  • Housing support managers can undertake some visits, if the appointment can’t happen remotely. These visits should be outside, and with health and safety measures in place.
  • If you are unwell or awaiting a COVID-19 test result, your housing support manager will arrange to visit you at another time.
  • Inspections of your property can occur. You will need to be in a different room while inspections are carried out.  If this is not possible, you will be asked to stay two metres away and wear a face covering.
  • Sign-ups for new homes will be undertaken outdoors or remotely where possible, or at our offices. Customers being placed in new homes who want to view them should do so alone.
  • Visits to Kāinga Ora offices are by appointment only, with health and safety measures in place.

Carrying out maintenance work in your home:

  • Maintenance work will be undertaken if you agree to it.
  • All repairs can be completed.
  • Extensive work maybe undertaken, as long as it can be completed safely in line with health and safety protocols.
  • Healthy homes and planned programme work can be completed.
  • You may be asked to be in a different room while maintenance or repair work is carried out. If this isn’t possible, you will be asked to wear a face covering and stay at least two metres away.

If you are COVID-19 positive, a close contact of someone who is COVID-19 positive or self-isolating, only essential repairs where a customer’s immediate health could be affected can be completed (eg if there is no power, water or heating).

Orange

  • Visits to your home will only take place with your agreement.
  • Housing support managers can visit your home, if the appointment can’t happen remotely. Visits will preferably be outside.
  • If you are unwell or awaiting a COVID-19 test result, your housing support manager will arrange to visit you at another time.
  • Inspections of your property can occur. You will need to be in a different room while inspections are carried out.
  • You can visit our offices without an appointment, but the number of visitors will be limited at a time.
  • Sign-ups for new homes will be preferably undertaken outdoors or remotely where possible, or at our offices, with health and safety measures in place. Customers being placed in new homes who want to view them should do so alone.

Carrying out maintenance in your home:

  • Maintenance work will be undertaken if you agree to it.
  • All repairs can be completed.
  • Cleaning of Kāinga Ora complexes can occur once a day in shared spaces, in line with COVID-19 requirements.
  • You may be asked to be in a different room while maintenance or repair work is carried out. If this isn’t possible, you will be asked to wear a face covering and stay at least two metres away.

If you are COVID-19 positive, a close contact of someone who is COVID-19 positive or self-isolating, only essential repairs where a customer’s immediate health could be affected can be completed (eg if there is no power, water or heating).

Green

  • All customer visits can continue. Your housing support manager can visit you at your home, preferably outside.
  • If you are unwell or awaiting a COVID-19 test result, your housing support manager will arrange to visit you at another time.
  • Sign-ups for new homes will be preferably undertaken outdoors or remotely where possible, or at our offices, with health and safety measures in place. Customers being placed in new homes who want to view them should do so alone.
  • Inspections of your property can occur. You will need to be in a different room while inspections are carried out.
  • You can visit our offices without an appointment, but the number of visitors will be limited at a time and health and safety measures in place (mask-wearing, physical distancing, signing in via the COVID-19 Tracer App).

Carrying out maintenance in your home:

  • Maintenance work will be undertaken if you agree to it.
  • All repairs can be completed.
  • You may be asked to be in a different room while maintenance or repair work is carried out. If this isn’t possible, you will be asked to wear a face covering and stay at least two metres away.

If you are COVID-19 positive, a close contact of someone who is COVID-19 positive or self-isolating, only essential repairs where a customer’s immediate health could be affected can be completed (eg if there is no power, water or heating).

Are you isolating from COVID-19? 

  • If you test positive for COVID-19 you will be contacted by local health professionals to discuss your situation.  
  • If you are feeling nervous or unsure about what the next few weeks will look like, it is totally normal.   
  • As a Kāinga Ora customer it is important that you tell us that you are isolating. We want to support you or refer you on to agencies who can help. You can be sure that we will keep that information private and not disclose it to your neighbours.
  • While you are isolating, Kāinga Ora is one of a few organisations who will support you. We are working with other organisations in your community as part of a Care Coordination Hub to ensure you get the support you need.
  • If you are unable to access food and essential items, call the COVID welfare phone line on 0800 512 337. It’s open seven days a week.
  • You will have a dedicated contact person from your local Care Coordination Hub who will check in with you and make sure that you and your whānau are safe. This contact person will make regular welfare calls and connect you to services that you may require.   
  • You are entitled to support whether you are COVID-19 vaccinated or not. You do not have to tell us, whether you are vaccinated or not. 
  • If you need to move into Supported Isolation Quarantine (SIQ) facility, you can be sure this will not affect your tenancy agreement with us. Your home will be waiting for you when your isolation is complete.   

Keeping you safe  

  • If someone in your complex is self-isolating, we will not tell you who it is – they are entitled to privacy about their health - but we will ask you to be extra vigilant.   

What to expect when self-isolating at home(external link)

Page updated: 5 January 2022