Auckland moved to Alert Level 3 at 12pm Wednesday 12 August. This means residents must work from home, stay at home, and schools will be closed. Businesses apart from essential services will be closed, and gatherings over 10 people banned. This is due to COVID-19 community transmission present.

At the same time the rest of New Zealand will move to Alert Level 2.

The Ministry of Health is recommending that you stay 2 metres distance from other people in public, wear a face covering if you can in public spaces, keep contact tracking records, people at high risk from COVID-19 are encouraged to stay home.

If you have symptoms, or are feeling unwell stay home and call your doctor or Healthline to seek advice about being tested.

The latest information is now available on the Government’s COVID-19 website which also has information in nearly 30 different languages .

Information about our offices

Auckland region

Our Auckland Kāinga Ora offices will be closed. We are working remotely and here to help our customers.

If you need to get in touch, call our Customer Service Freephone on 0800 801 601.

Rest of New Zealand

All regions in New Zealand, except for the Auckland region, will move to Alert Level 2 at 12 noon on Wednesday 12 August 2020.

Our offices outside the Auckland region are open.

If you need to get in touch, call our Customer Service Freephone on 0800 801 601.  

Looking after yourself and others

COVID 19 Be kind icon

There are some simple steps to help stop the spread of COVID-19.

  • Follow the Government instructions and self-isolate
  • Avoid close contact with people with cold or flu-like illnesses.
  • Cover coughs and sneezes with disposable tissues or clothing.
  • Stay home if you're unwell.
  • Wash hands for at least 20 seconds with water and soap and dry them thoroughly:
    • before eating or handling food
    • after using the toilet
    • after coughing, sneezing, blowing your nose or wiping children’s noses
    • after caring for sick people.


Please remember to be kind, be patient, and to look after one another.
He waka eke noa
We are all in this together

Page updated: 12 August 2020