From this Thursday 19 November, masks must be worn on all public transport into, out of and through the Auckland region and on domestic flights throughout the country.

Auckland Uber and taxi drivers will also be required to wear face coverings, and while it’s not compulsory for their passengers to wear them, it is strongly encouraged.

Children under the age of 12 will be exempt, as will people with certain medical conditions.

Students will not need to wear masks on school buses, but drivers will be required to.

When used and disposed of correctly, face coverings work to both reduce the risk of infected people infecting others and also help protect uninfected people from catching COVID-19.

All of New Zealand is at Alert Level 1.

The Ministry of Health is recommending that you continue to follow public health advice: wash your hands, keep physically distant, cover your face, track your movements, and stay in your region.

People at high risk from COVID-19 are encouraged to stay home.

If you are sick, stay home – don’t travel. Call your doctor or Healthline for advice on getting tested. Get tested if you are asked to. Testing is free unless you are being tested ahead of travelling overseas.

The latest information is now available on the Government’s COVID-19 website which also has information in nearly 30 different languages .

Information about our offices

All our Kāinga Ora offices are open under Alert Levels 1 and 2.

If you need to get in touch, call our Customer Service Freephone on 0800 801 601.

All Kāinga Ora offices will display QR code posters during all Alert Levels. The posters will be displayed in a prominent place, at or near the main entrance. Please ensure you check-in as you enter the building.

If you are unwell, don't travel - please stay home. We can do most things on the telephone.

More helpful information

COVID-19 – We are here to help our tenants - Information for our tenants on how Kāinga Ora will support you during COVID-19

COVID-19 – Information about our development sites and partner information - to keep you informed during COVID-19

COVID-19 - Resources - to help New Zealanders. This includes official COVID-19 material, translated and accessible information.

COVID-19 – Services and support- If you’ve been affected by COVID-19, there is help available to provide you with additional support.

COVID-19 – Information for people interested in buying a KiwiBuild or market home during COVID-19

Background information

The Government moved Auckland to Alert Level 3 at 11.59pm on Wednesday 12 August. The rest of the country moved to Alert Level 2 at the same time.

Previously, the Prime Minister announced to all New Zealanders that the COVID-19 alert level will move to Alert Level 1 at 11.59pm on Monday, 8 June, Level 2 was at 11.59pm on Wednesday 13 May, Level 3 was at 11.59pm on Monday 27 April. Alert Level 4 came into effect at 11.59pm on Wednesday 25 March 2020.

For general information, not medical advice visit the link) website or you can contact the government helpline on 0800 779 997 between 8am to 5pm, 7 days a week.

If you are feeling unwell and want medical advice, you should first call Healthline on 0800 358 5453, your doctor or other healthcare provider. Healthline is currently very busy so if you are seeking general information, please visit the official Unite against COVID-19 website in the first instance.

The Ministry of Health’s website(external link) also has information.

Looking after yourself and others

COVID 19 Be kind icon

There are some simple steps to help stop the spread of COVID-19.

  • Follow the Government instructions and self-isolate
  • Avoid close contact with people with cold or flu-like illnesses.
  • Cover coughs and sneezes with disposable tissues or clothing.
  • Stay home if you're unwell.
  • Keep track of where you've been
  • Wash hands for at least 20 seconds with water and soap and dry them thoroughly:
    • before eating or handling food
    • after using the toilet
    • after coughing, sneezing, blowing your nose or wiping children’s noses
    • after caring for sick people.


Please remember to be kind, be patient, and to look after one another.
He waka eke noa
We are all in this together

Page updated: 17 November 2020