Accessibility at Kāinga Ora
Kāinga Ora has a responsibility to ensure we are getting housing right for all our customers, including those with accessibility needs. We have had an Accessibility Policy in place since 2020, which sets out our commitment for our public housing properties.
In our homes
We have committed to building at least 15% of new state homes to our full universal design standards. We are also focussed on providing modifications to our older homes where needed.
Universal design delivers public housing that is more liveable for the entire population, including (but not limited to) young and growing families, people of all ages who experience temporary injury or illness, those with mobility, visual or cognitive impairments, and the growing aging population.
Universal design covers the following broad areas:
- Access: wide paths from car-parking area and street, step-free where possible, or the ability to install a ramp in future.
- Usability: easy to use door and cabinetry handles, bathroom and bedroom on the same entry level as the main living area (or be adaptable to include these two features at a later stage.
- Safety: slip-resistant flooring in bathrooms and kitchens.
- Adaptability: bathroom size suitable for conversion to be fully accessible if needed in the future (so that if we need to we can refrofit) by the way retrofit is for entire programme.
For our customers
We are improving the accessibility of our new and existing state homes for our customers. Our goal is to provide safe homes which enable people to live with independence, be able to invite whānau and friends to visit, and be part of the community they live in without barriers.
As well as ensuring that we build at least 15% of our new homes to Universal Design Standards, Kāinga Ora has signed an Accessibility Charter.(external link)
In the charter, we commit to making sure our customers can interact with our services in a way that meets their individual needs and promotes their independence and dignity. This means we ensure we interact with people through a range of accessible formats including large print and captioned videos.
Our policy and work plan
Our policy was developed through extensive engagement with our stakeholders including our customers and their families / whānau.
In order to successfully deliver on our policy we have put together a work plan which has recently been signed off by our board. This plan will help us to meet the key outcomes stated in our policy.
The Policy is built around three key outcomes and underpinned by principles and commitments.
1. Increases the numer of our homes that meet universal design standards
- Review and confirm our universal design standards
- Increase the number of new builds, built to universal design standards
- Hold ourselvers to account through a new target
- Ensure there are accessible standardised design options
- Test universal design standard as part of the scope of our property retrofit through a pilot approach
- Evaluate and confirm future scope
- Develop a retrofit target
2. Meet the individual needs of customers
- Support tenants with funding requests
- Work with funders to improve the process
- Modify the property ourselves or provide a purpose-built property when we have asked the tenant to move
- Modify the property ourselves or provide a purpose-built property when it is the most appropriate way to meet the tenants' needs
- Use demand information to inform specialised solutions for customer groups e.g. aged care, the Deaf community
- Continue to provide bespoke solutions to our Community Group Housing tennts
- Grow other supported living options as a solution for meeting the needs of disabled people
3. Improve information about customers' needs and the accessibility of our properties
- Collect and record information about customers' needs.
- Identify and record the accessability features of our properties.
Principles and Commitments of the Accessibility Policy
“We commit to supporting our customers to live in a home that best suits them”
In developing our Policy, we have been mindful of the need to commit to some operating principles that will inform how we make decisions and interact with our customers going forward.
To this end, Kāinga Ora:
- Recognises the need to identify and remove barriers faced by all disabled people, and will achieve greater accessibility by aligning with a culture that recognises the dignity and worth of every individual, within a household, within a community
- Will seek to find varied and flexible solutions that meet our customers’ needs and allow them to live with dignity and independence for as long as they choose or are able
- Will engage, support and advocate for the development of a more inclusive and diverse community
- Will focus on removing barriers to full community participation for all our tenants and their whānau
- Will produce accessible solutions reflective of what communities need across a range of locations and types of homes
- Commits to active engagement with communities including the disability sector, and recognises the integral place the disability sector has in our communities
- Has a responsibility to meet our obligations under the United Nations Convention on the Rights of Persons with Disabilities and those contained within the New Zealand Disability Strategy 2016-2026 and its linked Disability Action Plan 2019-2023(external link)
Tools, support and accessible versions of the Policy
List of documents and resources available.
- Kāinga Ora Accessibility Policy – [PDF, 2.2 MB](Standard Version)
- Kāinga Ora Accessibility Policy – [DOCX, 1.5 MB](Standard Version)
- Kāinga Ora Accessibility Policy – QR Code [PNG, 5 KB] ( NZ Sign Language Version, NZ Standard Audio Version and Easy Read Version are available via this QR Code)
- Kāinga Ora Accessibility Policy – Policy on a Page [PDF, 34 KB] (A3)
- Kāinga Ora Accessibility Policy – Long easy read [PDF, 4.5 MB]
- Kāinga Ora Accessibility Policy – Long easy read [DOCX, 7.7 MB]
- Kāinga Ora Accessibility Policy – Short easy read [PDF, 2.1 MB]
- Kāinga Ora Accessibility Policy – Short easy read [DOCX, 3.3 MB]
- Kāinga Ora Accessibility Policy – (Braille version). If you require this translation please send an email to email@example.com with your name, address and contact number. We will courier a copy of this version to you.
- Kāinga Ora Accessibility Policy – (NZ Audio DAISY). If you require this translation please send an email to firstname.lastname@example.org with your name, address and contact number. We will courier a copy of this version to you.
If you need to contact us about the policy you can contact email@example.com
Accessibility Symposium 2020
Twelve months on from our inaugural Accessibility Symposium in 2019, this 2020 event was an exciting opportunity to come together again.
Symposium presentation documents
Accessibility Symposium - 29 JulyVerify to Continue
Accessibility Symposium Frequently asked questions session - 7 AugustVerify to Continue
Customer Programme - Supporting Material
- Kāinga Ora Accessibility Persona - Michael [PDF, 313 KB]
- Kāinga Ora Accessibility Persona - Sue [PDF, 281 KB]
- Kāinga Ora Accessibility Journey - Michael [PDF, 478 KB]
- Kāinga Ora Accessibility Journey - Sue [PDF, 342 KB]
- Customer Programme on a page [PDF, 228 KB]
Welcome from Vui Mark Gosche, Chair Kāinga Ora – Homes and Communities
Kia ora, talofa lava and greetings
On 16 July 2019 I was privileged to welcome attendees to Housing New Zealand’s inaugural Accessibility Symposium in Auckland. At that event we sought your feedback on our draft Accessibility Policy, which was subsequently published in November 2019. We committed to holding a follow-up event one year later to update you on progress and as part of our commitment to ongoing engagement.
I’m pleased to announce that a follow-up session will be held on 29 July.
A lot has happened over the past 12 months. A new organisation – Kāinga Ora - Homes and Communities – that incorporates the functions of Housing New Zealand but with a wider range of functions and responsibilities, came into being on 1 October 2019. On a more sombre note, the COVID-19 pandemic has affected everything we do, including how we engage. With that in mind we have planned this Symposium as an on-line event. A benefit of that approach is that if you are outside of Auckland you won’t need to travel. We also see this Symposium as the start of a more focused set of interactions with our customers and stakeholders.
I look forward to talking to you on 29 July.
Page updated: 14 March 2022